Conduent Incorporated (Nasdaq: CNDT), a business process services
and solutions company, today announced a collaboration with Buoy
Health and IBM Watson Health to integrate both companies’ cutting
edge technologies and timely health care resources onto Conduent’s
Life@Work platform. Conduent clients can now use the HR
platform to access Buoy’s full digital navigation product
portfolio, which includes artificial intelligence (AI) driven tools
that help people get the right care at the right time, and IBM
Return-to-Workplace Advisor, a data and AI-driven application that
can assist companies in managing a safe and effective return to the
workplace.
Conduent designed the Life@Work platform to offer clients and
their employees easy access to the most comprehensive suite of
digitally-enabled HR offerings in the industry. The digital
platform allows every employee to manage the complex landscape of
employment, health, wealth, career and retirement choices through a
personalized experience. This personalized experience leads
to improved employee productivity and reduced costs.
“The COVID crisis is challenging our clients and their employees
in ways never imagined," said Tracy Amabile, Global Head of HR
Services at Conduent. “Whether it’s helping employees triage health
problems because health care resources are overwhelmed with
COVID-19 or enabling employers to bring their employees back into a
safe workplace, Life@Work, integrated with the exceptional
offerings from Buoy and IBM, is providing clients and their
associates with advanced solutions when they need them the
most.”
Meeting the Challenges of Return to Work in the Midst of
COVID-19
Employers are challenged to have policies and procedures in
place to minimize risks and ensure employees’ safety when returning
to physical workplaces. Through Life@Work, Conduent is working with
the two organizations to complement the Life@Work platform with
advanced technologies that assess an employee’s risk for COVID-19
and enable a structured and safe return to the workplace.
Buoy Health: Digital Navigation Solutions
Buoy Health’s digital navigation product portfolio includes Buoy
Assistant, an AI chatbot that helps individuals self-diagnose and
triage their conditions to determine appropriate care, taking into
account the employer-selected benefits and health insurance. It
provides an employee with a personalized care plan based on
self-reported symptoms and shares recommendations for next steps,
such as self-treatment or a visit to an in-network provider. Buoy
data shows that this collaboration can help employers reduce
non-emergency visits to the ER, lower costs and improve overall
employee engagement. In response to the COVID-19 pandemic, Buoy
developed a COVID-19 screening tool to help consumers self-assess
their risk for COVID-19 infection, and Back With CareTM, a digital
solution which helps employers ensure safe returns to the workplace
in the context of COVID-19.
“Through this collaboration, we’re able to offer Conduent’s
clients digital solutions that are infinitely scalable,
user-friendly, and accessible 24/7," said Andrew Le, MD, CEO and
cofounder of Buoy. “Pandemic or no pandemic, our job is to help the
consumer navigate their healthcare journey. To date, we’ve screened
half a million Americans for COVID-19. And thanks to our
cloud-based technology’s ability to help people find the right care
right when they need it, we’ve been able to save the industry more
than $12 million and healthcare workers nearly 1000 days’ worth of
their time."
IBM Return-to-Workplace Advisor: Helping Organizations
Reopen Worksites Leveraging Data and Analytics
IBM Return-to-Workplace Advisor is designed to assist
organizations in assessing worksite and community risk data in near
real time – helping to identify company locations where conditions
have been met to return to the workplace and remain at work as
conditions change. It also provides individuals with an
employee support application designed to answer questions about
COVID-19 through a Watson virtual assistant, self-report symptoms
and receive notification of return-to-work status. IBM
Return-to-Workplace Advisor is a key component of the IBM Watson
Works solution, a set of products that embeds Watson artificial
intelligence (AI) models and applications designed to help
companies as they navigate many aspects of the return-to-workplace
challenge.
“During uncertain times, knowing when to ask employees to return
to work and remain at work, can be a very complex decision for
employers,” said Barbara Hayes General Manager, Payer and Provider,
IBM Watson Health. “With IBM Return-to-Workplace Advisor we can
help employers across industries track symptoms and other data,
including localized data on infection rates and trends, so
employers can use this information to aid in their
return-to-the-workplace decisions. We’re pleased to collaborate
with Conduent to help employers through the critical issues related
to returning to the workplace.”
Leveraging a combination of digital-first process excellence and
human-centered design principles, Life@Work is underpinned by smart
automation (RPA, AI, Chat Bots, and Analytics) that, together,
create a seamless digital experience to meet the individual needs
of each user at critical moments and in daily life. Life@Work
members can access and utilize their benefits plans, tools and
resources regardless of device — desktop, laptop, tablet,
smartphone — or telephonically, keeping pace with the proliferation
of unique devices and personal connection preferences.
About Conduent
Conduent delivers mission-critical services and solutions on
behalf of businesses and governments – creating exceptional
outcomes for its clients and the millions of people who count on
them. Through people, process and technology, Conduent solutions
and services automate workflows, improve efficiencies, reduce costs
and enable revenue growth. It’s why most Fortune 100 companies and
over 500 government entities depend on Conduent every day to manage
their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve
experiences for millions of people every day, including two-thirds
of all insured patients in the U.S., 11 million employees who use
its HR Services, and nearly nine million people who travel
through toll systems daily. Conduent’s solutions deliver
exceptional outcomes for its clients including $17 billion in
savings from medical bill review of workers compensation claims, up
to 40% efficiency increase in HR operations, and up to 40%
improvement in processing costs, while driving higher end-user
satisfaction. Learn more at www.conduent.com.
Conduent Media Contact:
Duane Brozek, Conduent, +1-951-288-9807,
duane.brozek@conduent.com
Conduent Investor Relations Contacts:Alan Katz,
Conduent, +1-973-526-7173, alan.katz@conduent.comRebecca Koar,
Conduent, +1-862-308-7105, rebecca.koar@conduent.com
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Conduent is a trademark of Conduent Incorporated in the United
States and/or other countries.
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