Continuous Discovery offerings from UiPath use
AI to enable businesses to optimize and automate their processes at
speed and scale
UiPath (NYSE: PATH), a leading enterprise automation and AI
software company, today announced it has been positioned by
Gartner, Inc. as a Leader in the 2024 Gartner® Magic Quadrant™ for
Process Mining1 research report. The report assessed
UiPath Process Mining, UiPath Task Mining, and UiPath
Communications Mining, all capabilities of Continuous Discovery
product family in the UiPath Business Automation Platform.
“I believe this recognition is evidence of our excellence in
Continuous Discovery as businesses seek maximum efficiency in their
AI and automation journeys,” said Graham Sheldon, Chief Product
Officer at UiPath. “A lack of understanding of processes and how
they can be optimized and automated leads to delays in digital
transformation. Integrated within the UiPath Business Automation
Platform, UiPath Process Mining helps our customers maintain a
strong pipeline of process optimization and automation
opportunities to achieve tangible business outcomes. This solution
is furthered by innovation in our other discovery capabilities like
our new UiPath LLM, CommPATH, which can process diverse
communications from transactional messages to complex requests
containing multiple aspects and context-specific language. We
empower customers with AI across all data sources, systems, people,
and communications."
Continuous Discovery solutions enable businesses to continuously
monitor process performance and ROI and identify the most impactful
opportunities to optimize them; these tools measure the impact
automation has on end-to-end processes, allowing customers to
optimize and take results-driven actions.
UiPath CommPATH delivers two to three times less training effort
for the same accuracy compared to traditional data annotation.
Importantly, UiPath offers customers a safe, reliable, low-effort
way to use their business data with AI models with the UiPath AI
Trust Layer. The AI Trust Layer brings enterprise control with
robust security, compliance, and governance paired with superior
guardrails compared to GenAI processing.
UiPath Process Mining uses data from systems and applications to
reveal the true process, enabling organizations to identify
automation and improvement potential within end-to-end business
processes. It dynamically transforms this data from systems such as
SAP, Salesforce, ServiceNow, and Oracle into visual interactive
dashboards of the as-is processes and KPIs, allowing users to
identify process bottlenecks or discrepancies. From there,
customers leverage AI to understand the root causes, possible
risks, and the most powerful actions to achieve their desired
business outcomes like working capital optimization, cycle time
reduction, or throughput time decrease.
UiPath Process Mining features dynamic allocation of tasks to
automations and people based on business process events. Whether
in the cloud or on-premises, UiPath Process Mining boosts success
rates for automation and digital transformation. In addition,
UiPath Process Mining comes with a robust set of more than 30
pre-built connectors to common systems like SAP, Oracle,
Salesforce, ServiceNow, and other large enterprise software to
allow customers to gain insights into operations by creating
corresponding process models. With the native integration into
UiPath Task Mining and UiPath Automation Hub, companies can combine
system data with desktop data to identify improvement opportunities
in a unified way.
In tandem, UiPath Communications Mining extracts intelligence
from unstructured conversational data—such as emails, tickets,
instant messages, and notes in enterprise resource planning (ERP)
systems—that represents a massive untapped source of valuable
insight into root causes. For example, UiPath Process Mining
accurately tracks the movement of a support ticket as it passes
through the case management system towards resolution. UiPath
Communications Mining deepens insight because it can capture data
from interactions with service agents and customers, allowing
companies to continually improve business processes and customer
satisfaction.
The Magic Quadrant evaluated enterprise process mining vendors
to help enterprises make the choice for their organization’s
process improvement needs. A complimentary copy of the 2024
Gartner® Magic Quadrant for Process Mining report is available
here.
To learn more about UiPath Process Mining, visit here.
Gartner Disclaimers
Gartner, Magic Quadrant for Process Mining, Marc Kerremans, Nick
Duffy, David Sugden, 29 April 2024
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally, Magic
Quadrant is a registered trademark of Gartner, Inc. and/or its
affiliates and is used herein with permission. All rights
reserved.
About UiPath
UiPath is on a mission to uplevel knowledge work so more people
can work more creatively, collaboratively, and strategically. The
AI-powered UiPath Business Automation Platform combines the leading
robotic process automation (RPA) solution with a full suite of
capabilities to understand, automate, and operate end-to-end
processes, offering unprecedented time-to-value. For organizations
that need to evolve to survive and thrive through increasingly
changing times, UiPath is The Foundation of Innovation™.
1 Gartner, “Magic Quadrant for Process Mining”, Marc Kerremans,
Nick Duffy, David Sugden, 29 April 2024
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version on businesswire.com: https://www.businesswire.com/news/home/20240502347323/en/
Media Pete Daly UiPath pr@uipath.com Investor Relations Allise
Furlani UiPath investor.relations@uipath.com
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