WNS (HOLDINGS) LIMITED
NOTES TO UNAUDITED SUPPLEMENTARY FINANCIAL INFORMATION
(Amounts in thousands, except share and per share data)
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iii. |
Compensated absences |
The Companys liability for compensated absences is determined on the basis of an actuarial valuation using the projected unit credit method and is
charged to consolidated statement of income in the year in which they accrue.
The grant date fair value of share-based payment grants given to employees is recognized as employee cost with a corresponding increase in equity. The Company
accounts for share-based compensation expense relating to share-based payments using a fair value method in accordance with ASC 718Compensation-Stock Compensation. Grants issued by the Company vest in a graded manner. Under the
fair value method, the estimated fair value of awards is charged to income over the requisite service period, which is generally the vesting period of the award, for each separately vesting portion of the award as if the award was, in substance,
multiple awards.
The Company is required to estimate share-based compensation expense, net of estimated forfeiture and expectation of market and non-market conditions to be met. In determining the estimated forfeiture rate, the Company annually conducts an assessment of actual number of share-based payment grants that have been forfeited as well as those
expected to be forfeited in the future. The Company considers factors such as the employee grade and historical experience while estimating expected forfeitures.
p. |
Provisions and accrued expenses |
A provision is recognized in the balance sheet when the Company has a present legal or constructive obligation as a result of a past event, and it is probable
that an outflow of economic benefits will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. If the effect is material, provisions are recognized at present value by discounting the expected
future cash flows at a pre-tax rate that reflects current market assessments of the time value of money.
The Company derives revenue from BPM services, comprising back-office administration, data management, customer experience services management, and auto claims
handling services.
Revenue from rendering services is recognized on an accrual basis when the promised services are performed for an amount that reflects
the consideration to which the Company expects to be entitled in exchange for those services. Revenue from the end of last billing to the reporting date is recognized as unbilled revenue. Unbilled revenue for certain contracts is classified as
contract assets, as the right to consideration is conditional on factors other than the passage of time. Revenue is net of value-added taxes and includes reimbursements of
out-of-pocket expenses.
Revenue earned by back-office
administration, data management and customer experience services management services
Back-office administration, data management and customer
experience services contracts are based on the following pricing models:
|
a) |
per full-time-equivalent arrangements, which typically involve billings based on the number of full-time
employees (or equivalent) deployed on the execution of the business process outsourced; |
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b) |
per transaction arrangements, which typically involve billings based on the number of transactions processed
(such as the number of e-mail responses, or airline coupons or insurance claims processed); |
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c) |
subscription arrangements, which typically involve billings based on per member per month, based on
contractually agreed rates; |
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d) |
fixed-price arrangements, which typically involve billings based on achievements of pre-defined deliverables or milestones; |
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e) |
outcome-based arrangements, which typically involve billings based on the business result achieved by our
clients through our service efforts (such as measured based on a reduction in days sales outstanding, improvement in working capital, increase in collections or a reduction in operating expenses); or |
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f) |
other pricing arrangements, including cost-plus arrangements, which typically involve billing the contractually
agreed direct and indirect costs and a fee based on the number of employees deployed under the arrangement. |
Revenues under time-and-material contracts and subscription arrangements are recognized as the related services are provided in accordance with the client contract. Revenues are recognized
on cost-plus contracts on the basis of contractually agreed direct and indirect costs incurred on a client contract plus an agreed upon profit mark-up. Revenues are recognized on unit-price based contracts
based on the number of specified units of work delivered to a client.
Revenue for performance obligations that are satisfied over time is recognized in
accordance with the methods prescribed for measuring the progress. The input method (cost or efforts expended) has been used to measure progress towards completion as there is a direct relationship between inputs and productivity.
In respect of arrangements involving sub-contracting, in part or whole of the assigned work, the Company evaluates
revenues to be recognized under criteria established by ASC 606 Revenue Recognition, (application guidance ASC
606-10-55-36 to 38) Principal versus agent considerations.
Contracts with customers include variability in transaction price primarily due to service level agreements, gain share, minimum commitment and volume
discounts. Revenues relating to such arrangements are accounted for as variable consideration when the amount of revenue to be recognized can be estimated to the extent that it is probable that a significant reversal of any incremental revenue will
not occur.
Amounts billed or payments received, where revenue recognition criteria have not been met, are recorded as deferred revenue and classified as
contract liabilities. These are recognized as revenue when all the recognition criteria have been met. The costs related to the performance of BPM services unrelated to transition services (discussed below) are fulfilment costs classified as
contract assets and recognized in the consolidated statement of income when the conditions for revenue recognition have been met. Any upfront payment received towards future services is classified as a contract liability and is recognized in the
consolidated statement of income over the period when such services are provided.
All incremental and direct costs incurred for acquiring contracts, such
as certain sales commission, are classified as contract assets. Such costs are amortized over the expected life of the contract.
Other upfront fees paid
to customers are classified as contract assets. Such costs are amortized over the life of the contract and recorded as an adjustment to the transaction price and reduced from revenue.
For certain BPM customers, the Company performs transition activities at the outset of entering into a new contract. The Company has determined these
transition activities do not meet the criteria of ASC 606 to be accounted for as a separate performance obligation and has deferred revenue attributable to these activities. Accordingly, transition revenues are classified as contract liabilities and
are subsequently recognized ratably over the period in which the BPM services are performed. Costs related to such transition services are fulfillment costs which are directly related to the contract and result in generation or enhancement of
resources and are expected to be recoverable under the contract and thereby classified as contract assets and are recognized ratably over the estimated life of the contract.
All contracts entered into by the Company specify the payment terms. Usual payment terms range between 30 to 60 days.
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