Tyler Technologies Announces Increased Use of Citizen Self Service Web Portal
August 18 2020 - 9:17AM
Business Wire
Significant increase in new users shows
importance of online access to government for residents
Tyler Technologies, Inc. (NYSE: TYL) announced today there has
been a significant increase in user traffic to its EnerGov™ citizen
self service (CSS) web portal, a portal that engages and informs
constituents of local community development projects and business
activities.
Since January 2020, traffic on EnerGov CSS has more than doubled
for Tyler’s local government clients throughout the country. And,
more than 70% of users generating that traffic are new to EnerGov
CSS.
“With local government offices adapting to providing more remote
services amid the coronavirus pandemic, they are looking for ways
to best engage and serve their constituents,” said Greg Savard,
general manager of Tyler’s EnerGov solution. “The EnerGov CSS
portal brings many capabilities to the community. It not only works
to inform constituents, but it also allows citizens or contractors
to apply and do business with municipalities completely online and
at any time.”
Kansas City, Missouri, is one jurisdiction that has seen an
increase in usage on its CSS portal, called CompassKC, in recent
months. Since March 1, the city has added more than 3,000 new CSS
users, totaling 13,930 since its go-live.
“As more residents are relying on technology instead of
face-to-face interactions with their local government, having the
citizen self service portal has been crucial for sharing important
information and allowing us to meet community demands,” said Rick
Usher, assistant city manager for Kansas City. “We’ve been able to
redirect resources for better customer service and save taxpayer
dollars as a result of the increased use of submitting plans
electronically. And, by deploying telecommuting inspectors to the
field earlier in the day, we are meeting the demands of the city’s
construction activity, which is still functioning at 85-95%
compared to this time last year. The self service portal has been
an essential tool for our community.”
EnerGov CSS streamlines processes such as plan and permit
applications, fee payments, inspection requirements, and license
applications and renewals. Municipalities can also allow for
invoices to be paid online automatically, eliminating extra steps
for staff.
For constituents, CSS allows them to apply for plans, permits,
and licenses online. CSS’ case summary dashboard gives citizens and
contractors a global view of their case’s progress so they can
easily track their updates, pay their fees, and access a
comprehensive view of what is happening in their neighborhood.
EnerGov CSS is used by more than 300 local government clients
across the country.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler was named to Forbes' "Best Midsize Employers" list
in 2019 and has been recognized three times on Forbes’ "Most
Innovative Growth Companies" list. More information about Tyler
Technologies, an S&P 500 company headquartered in Plano, Texas,
can be found at tylertech.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200818005056/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
Tyler Technologies (NYSE:TYL)
Historical Stock Chart
From Aug 2024 to Sep 2024
Tyler Technologies (NYSE:TYL)
Historical Stock Chart
From Sep 2023 to Sep 2024