ANN ARBOR, Mich., Dec. 9, 2019 /PRNewswire/ -- Domino's Pizza
(NYSE: DPZ), the largest pizza company in the world based on global
retail sales, tested its new GPS delivery tracking technology
for much of 2019 and the results were clear – everyone loved it!
Domino's stores across the U.S. are now adding this new technology
and by the end of 2019 roughly a quarter of locations nationwide
will have it in place. A significant portion of the remaining
stores are expected to have the GPS delivery tracking technology
available in 2020.
Customers who order from stores that have GPS delivery tracking
capabilities will be able to see the location of their order and
delivery expert on an interactive map found on their order
confirmation page. After customers order, they will receive an
estimated delivery time and can opt into text notifications that
let them know when their order is on its way, when it's about two
minutes away and when it has arrived.
"We know that customers love Domino's
Tracker® and the ability to monitor their orders in
the store. Now they will also be able to watch their orders on the
way to their house with our delivery tracker," said Dennis Maloney, Domino's senior vice president
and chief digital officer. "Customers are not the only ones who
love the technology – store managers and delivery experts do as
well because of the transparency it provides and how it improves
the delivery experience for everyone."
The operational benefits of the GPS delivery tracking technology
allow store managers to view where their delivery experts are out
on the road, making in-store logistics easier to manage. Delivery
experts using the technology can benefit from optional navigation,
one-touch customer callback capabilities and customers who are
better prepared to meet them when they arrive.
About Domino's Pizza®
Founded in 1960,
Domino's Pizza is the largest pizza company in the world based on
retail sales, with a significant business in both delivery and
carryout pizza. It ranks among the world's top public restaurant
brands with a global enterprise of more than 16,500 stores in over
85 markets. Domino's had global retail sales of over $13.5 billion in 2018, with nearly $6.6 billion in the U.S. and more than
$6.9 billion internationally. In the
third quarter of 2019, Domino's had global retail sales of over
$3.2 billion, with over $1.6 billion in the U.S. and over $1.6 billion internationally. Its system is
comprised of independent franchise owners who accounted for 98% of
Domino's stores as of the third quarter of 2019. Emphasis on
technology innovation helped Domino's achieve more than half of all
global retail sales in 2018 from digital channels. In the U.S.,
Domino's generates over 65% of sales via digital channels and has
developed several innovative ordering platforms, including those
developed for Google Home, Facebook Messenger, Apple Watch, Amazon
Echo and Twitter – as well as Domino's Hotspots®, an
ordering platform featuring over 200,000 unique, non-traditional
delivery locations. In late 2017, Domino's began an industry-first
test of self-driving vehicle delivery, and in June 2019 announced a partnership with Nuro,
furthering its exploration and testing of autonomous pizza
delivery.
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SOURCE Domino's Pizza