With millions of checkouts in use by major
retailers globally, the company's newest AI-assisted solutions
address the top causes of retailer shrink–all without replacing
current infrastructure
NEW
YORK, Jan. 18, 2024 /PRNewswire/ -- Diebold
Nixdorf (NYSE:DBD), the provider of retail solutions powering
transactions and experiences for more than 150 retailers around the
world, today began the rollout of its new AI-based checkout
solutions, as first seen at the NRF Big Show this month.
Designed to prevent the most common sources of loss at
self-service and traditional POS checkouts, the new Smart Vision
technology-powered offering will complement Diebold Nixdorf's
already-live AI-based solutions, which reduce friction during fresh
produce scanning and age verification for restricted sales.
Bringing these technologies together on a single platform will
result in one of the most holistic anti-shrink solutions on the
market – with great ability to scale. Diebold Nixdorf can deploy
its new AI-powered solutions for retailers, without disruption,
through its existing in-store integrations.
Retailers have long recognized the exponential potential
that self-service technology offers in terms of customer
convenience, optimized floor space and employees' ability to better
engage shoppers. However, managing and mitigating the associated
risk of shrink at the self-service checkout has long been a
challenge. Poor shopper and employee experiences are also factors
that retailers must consider when the self-checkout process is
disrupted by the need for human intervention, stock inaccuracies
and other points of friction. All of this can detract from the
convenience of using self-check outs.
Diebold Nixdorf's new AI-powered solution, "Vynamic®
Smart Vision I Shrink Reduction" is powered by SeeChange's AI and
machine learning cloud platform, and is aimed at satisfying
retailers' need to easily implement and deploy new technologies
across multiple store locations and geographies.
Matt Redwood, vice president,
Retail Technology Solutions at Diebold Nixdorf
said: "Retailers are committed to innovating, but they
want to avoid duplication of efforts and costly implementations.
Any new innovation deployed inside stores not only needs to be
seamless but must also enhance the customer experience. We designed
our new AI-powered offerings based on insights we've gained
deploying millions of POS and thousands of self-checkouts across
the major retailers we work with. We've left no stone unturned when
it comes to enhancing customer and employee experiences, as well as
retailers' need to scale easily and improve efficiency."
Effective immediately, Diebold Nixdorf's new solutions are
equipped to reduce the most relevant sources of revenue loss and
friction at self-checkout—at scale:
- Reduce loss across high priority shrink scenarios at
checkout. The new AI-based offering will combat common causes
of loss, including theft where shoppers deliberately do not scan an
item, mistakes where an item is unintentionally not scanned, and
situations where shoppers scan only one item of several, use false
barcodes or switch them, and pay for some items but leave with
more.
- Autonomously verify age to assist with age-restricted
sales. The need to verify the age of a shopper for certain
types of purchase is a legal requirement in all countries and can
account for up to 22% of interventions by a shop employee. By using
a consumer facing camera and requiring the shopper's consent to use
the application, an algorithm estimates the consumer's age in real
time, without storing any consumer information in the system. This
enables consumers to privately prove their age in less than 10
seconds, compared to an industry average of three minutes when
employee verification is required.
- Identify and distinguish between fresh produce items.
Diebold Nixdorf's AI-equipped self-checkouts additionally speed up
the process of purchasing produce that is priced by weight or
quantity, such as fruit, vegetables or other loose non-barcoded
items. Through a combination of camera-enabled computer vision and
extensively trained algorithms, the system identifies the produce
and quantity so that shoppers no longer have to, and retailers'
margins don't suffer due to misidentified items.
For more information about Diebold Nixdorf's Vynamic Smart
Vision, please visit
https://www.dieboldnixdorf.com/en-us/retail/portfolio/software/self-service/vynamic-self-service/
About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD),
Incorporated automates, digitizes and transforms the way people
bank and shop. As a partner to the majority of the world's top 100
financial institutions and top 25 global retailers, our integrated
solutions connect digital and physical channels conveniently,
securely and efficiently for millions of consumers each day. The
company has a presence in more than 100 countries with
approximately 21,000 employees worldwide.
Visit www.dieboldnixdorf.com for more information.
X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
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SOURCE Diebold Nixdorf, Incorporated