Wireless Advocates Selects Synchronoss Digital Experience Platform for Digital and Retail Customer Journeys
August 01 2019 - 4:35PM
Synchronoss Technologies Inc. (NASDAQ: SNCR), a global leader and
innovator in cloud, messaging, digital and IoT platforms and
products, today announced a partnership with Wireless Advocates, a
leading provider of wireless products and services, both in more
than 600 retail locations across the United States and online.
Wireless Advocates will implement the Synchronoss Digital
Experience Platform (DXP) and specifically its Digital Journeys
product set into its enterprise architecture, delivering a
best-in-class customer experience in its retail and digital
environments.
Wireless Advocates operates retail kiosks and online sales
activities for their national retail wholesale partners, Army &
Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX),
Navy Exchange (NEX) and other retail partners. Wireless Advocates’
customers will be able to rapidly design and launch optimized
digital and retail customer journeys, including start-online,
finish in-store, pause and resume functionality through the use of
the Synchronoss DXP.
The Synchronoss DXP is a low-code application that reduces
time-to-market and simplifies IT delivery for any organization
looking to transform and optimize its digital customer experience.
Companies can create, configure and manage online, retail and call
center journeys that pause and resume, giving them the ability to
share real-time customer data, choices and actions across channels
and CRM systems.
With the platform, Wireless Advocates can empower small agile
business/IT teams to quickly create, configure and manage
end-to-end customer journeys across multiple channels in a low or
no-code environment. DXP gives customers the ability to start, stop
and resume sales and service journeys at any point in the process,
across any channel – online, mobile, in-store, or over the phone.
At the same time, sales agents and customer care representatives
benefit from continually updated, real-time visibility of their
entire customers’ journeys.
“Wireless Advocates recognizes the value that
the Synchronoss Digital Experience Platform can offer in delivering
a best-in-class customer experience in its retail and digital
environments for a true Omni-channel environment,” said Glenn
Lurie, President and CEO, Synchronoss. “In this highly competitive
environment it is critical to leverage real-time visibility
of customers’ journeys for Wireless Advocate reps to support and
provide real value for major customers.”
“Synchronoss’ DXP will allow us to unify crucial insight
concerning all aspects of the journeys our customers take,
regardless of the channels they choose,” said Dan Brettler, CEO
Wireless Advocates. “This allows us to focus on delivering
exceptional experiences in our many digital and retail
environments. Our aim is to make purchasing wireless devices
simpler and that’s exactly what Synchronoss helps us do.
Synchronoss has shown us it really understands the meaning of
simplication, and we’re looking forward to translating this into
driving additional value for our customers.”
About Synchronoss Technologies,
Inc.
Synchronoss transforms the way companies create
new revenue, reduce costs and delight their subscribers with cloud,
messaging, digital and IoT products and platforms supporting
hundreds of millions of subscribers across the globe. Synchronoss’
secure, scalable and groundbreaking new technologies, trusted
partnerships and talented people change the way TMT customers grow
their businesses. For more information, visit us at
www.synchronoss.com.
Investors: Joseph Crivelli, +1 908
566 3131investor@synchronoss.com
Media:
CCgroupUS: Diane Rose, +1 727-238-7567International: Anais Merlin,
+44 20 3824
9219
synchronoss@ccgrouppr.com
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