Extraprise Survey at Siebel CustomerWorld Reveals Optimism about Siebel/Oracle Merger among Decision-Makers
October 26 2005 - 9:01AM
Business Wire
Survey of 200 Attendees Finds Majority will Continue Using Siebel
Applications Research conducted by Extraprise(R) at last week's
Siebel CustomerWorld revealed that most Siebel Systems, Inc.
(NASDAQ:SEBL) customers believe that the company's merger with
Oracle will have a positive impact on their organization's CRM
strategy. Extraprise has been a Siebel partner for 9 years, and
this survey is part of an ongoing effort to reach out to Siebel and
Extraprise customers with support, guidance, and solutions.
Extraprise is the first consultant to combine marketing services
expertise with an extensive systems integration heritage to help
companies uncover customer insights and make them actionable across
sales, marketing, and service channels. They are the only company
in their market to guarantee the success of customer engagements in
writing. Extraprise surveyed decision makers, influencers and
executive sponsors of outsourced Siebel programs. According to the
survey: -- More than 76 percent of respondents plan to continue
using their existing Siebel applications -- More than 56 percent of
respondents are comfortable staying with Siebel following its
merger with Oracle -- More than 55 percent of respondents said the
merger would have little or no effect on their own companies Though
only 56% of respondents reported they were comfortable staying with
Siebel, the company will manage to retain most of their best
customers due to their track record, incentives, and the
difficulties that migration away from Siebel present. While some
respondents voiced a concern about being forced to migrate to
PeopleSoft/Oracle applications, less than four percent said they
would migrate away from Siebel applications as a result of the
merger. Chad Gottesman, Vice President at Extraprise, said,
"Despite the acquisition by Oracle, sophisticated sales and
marketing executives will continue to leverage Siebel's
market-leading applications if they remain the best fit for their
organization. Those who hope to increase the effectiveness of their
Siebel applications will continue to rely on Siebel technology
upgrades and should lean on partners like Extraprise for guidance
and solutions." Mr. Gottesman added that Extraprise plans to
announce a tailored offering for Siebel customers based on its
extensive research of conference attendees and its own data from
customers. Extraprise has completed Siebel-related projects for
more than 150 clients worldwide including GE, American Express, and
Pfizer. Extraprise provides a complete range of marketing,
analytics, strategy, integration, deployment, and training
solutions for Siebel business applications. Extraprise's
Insight-to-Interaction (i2i) platform is unique in combining data
management, business insight, demand generation, and customer
management. Because i2i delivers a complete view of the customer at
every point of the life cycle, Extraprise clients can make their
business insights actionable across their marketing, sales, and
service channels. In hundreds of successful assignments worldwide,
executives have achieved success using Extraprise's world-class
strategies and systems to find, win and keep more valuable
customers. About Extraprise Extraprise(R) is a leading systems
integrator and business process outsourcer focused on customer
management. The company's "Insight-to-Interaction" or ("i2i")
solutions are unique in combining data management, business
insight, demand generation, and customer management. Only
Extraprise enables clients to make their business insights
actionable across their sales, marketing, and service channels.
Solutions are available on premise or as an on demand service at
the company's hosting centers. Extraprise is headquartered in
Boston with offices across the U.S. For more information visit
www.extraprise.com. All trademarks are the property of their
respective companies.
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