ADP Dealer Services and Cisco Are Driving Innovation With "Unified Communications" Through the Use of Video at Largest North ...
February 04 2012 - 6:00AM
Marketwired
ADP Dealer Services and Cisco today announced the streamlining of
the dealership selling and service processes though the use of new
video-enabled products including the Cisco® Cius™. Dealerships that
adapt technology designed to give shoppers a more enjoyable
experience can realize an increase in customer satisfaction while
helping the dealership generate additional profits.
ADP is no stranger to assisting dealerships in their
communications with customers. Since 2001, ADP has provided IP
phone solutions that integrate with the ADP Dealer Management
System (DMS) and CRM Solutions, which allow dealers to know who is
calling before answering the phone, streamlining customer
communications. Now dealerships can combine the latest
collaboration technologies to enable completely new levels of
customer experience and cost efficiencies. Dealers will be able
to:
- Automate the Service experience to drive retention and
profits
- Improve communication between departments and other
dealerships
- Provide superior customer experience
Emerging dealerships are focusing on unified communication and
collaboration (UC&C) that utilize two Cisco collaboration
solutions:
1. Cisco Cius, a mobile collaboration device in a hand held
form-factor 2. Cisco TelePresence®, a real-time video conferencing
solution
Both the concept and the foundational technologies will be shown
this weekend at the ADP Dealer Services' booth (#4209) at the North
American Dealer Association (NADA) conference in the Las Vegas
Convention Center.
ADP Dealer Services will have 68 Cisco Cius devices total at
NADA -- both in its booth and in whisper suites around Las Vegas.
Other elements of the Cisco collaboration suite that integrate with
the Cius and also play a role in the Dealership of the Future will
also be on-hand, including the Cisco TelePresence EX90s, E20s,
software-based clients, and various new Cisco IP phones.
ADP is extending enhanced collaboration in four
primary areas:
1. Potential customer and
the dealership -- ADP's DriveMotion, the next-generation
access to dealership mobile applications, allows dealers to create
a seamless experience at key consumer touch points. With
DriveMotion, the Cisco Cius becomes a video-enabled touch point
that can be used to browse inventory and provide detailed
information about vehicles on the showroom floor. This touch point
will appeal to tech-savvy auto shoppers who can now continue their
online shopping activities while in the store. The Cius can also
connect consumers to a virtual expert via HD Video anywhere,
anytime.
2. Brand new customer and the dealership's
finance team -- Customers can complete their financing
paperwork at the local dealership while working with remote Finance
and Insurance (F&I) employees via Cisco TelePresence, which
allows instant, face-to-face collaboration through a vivid, high
definition video link, allowing the dealership to save money by
centralizing the F&I process.
3. Existing customer and service professionals
-- Should a service tech identify a new problem while
performing a routine service and the vehicle's owner is offsite,
the service tech can use the Cisco Cius to take a picture of the
issue and e-mail it to the customer for permission to perform the
extra work. Customers can see the problem despite not being onsite
and can immediately authorize the additional work -- speeding up
the process while at the same time heightening customer trust.
4. Onsite Service professional to remote
service expert -- Using Cisco TelePresence technology, a
service tech confronted with a tricky problem can make a video call
to a remote service expert to speed the diagnosis and repair.
Remote service experts can receive the call, diagnose the problem,
and share their desktop to instruct the service tech as to how to
proceed -- all in-person via video.
Quotes
Dean Bergan, VP Product Development, ADP Dealer
Services "Many of our customers are primed to seamlessly take
this next step as they already have a Cisco network infrastructure
in place and have Cisco Unified Communications Manager and Cisco IP
phones already in use. The addition of the Cius mobile
collaboration device in key areas will boost productivity. ADP
makes it easy for dealers to achieve measurable results and drive
additional profit in every area of their operation with innovative
solutions to tackle their toughest challenges."
Roberto De La Mora, senior director,
Collaboration Solutions Marketing, Cisco "The Dealership of
the Future is an exciting one -- not just for the dealers, but for
consumers and the auto industry as well. The kind of customer care
and experience the Cisco Cius promises cannot be delivered on a
consumer device. With its secure, mobile collaboration capabilities
and mobile TelePresence, the Cius allows dealers to put customers
in touch with experts real-time to help close sales while
maintaining high security and integrity of the data as well as the
network."
About ADP Automatic Data Processing, Inc.
(NASDAQ: ADP), with about $10 billion in revenues and about 570,000
clients, is one of the world's largest providers of business
outsourcing solutions. Leveraging over 60 years of experience, ADP
offers a wide range of human resource, payroll, tax and benefits
administration solutions from a single source. ADP's easy-to-use
solutions for employers provide superior value to companies of all
types and sizes. ADP is also a leading provider of integrated
computing solutions to auto, truck, motorcycle, marine,
recreational vehicle, heavy equipment, and agricultural vehicle
dealers throughout the world. For more information about ADP or to
contact a local ADP sales office, reach us at 1.800.225.5237 or
visit the company's Web site at www.adp.com.
About Cisco Cisco is the worldwide leader
in networking that transforms how people connect, communicate and
collaborate. Information about Cisco can be found at
http://www.cisco.com. For ongoing news, please go to
http://newsroom.cisco.com.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
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Media Contacts Michelle Benko ADP Dealer Services
847.485.4389 Email Contact Christine Johansen Cisco 617.595.8434
Email Contact
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