New Press Ganey Data Highlights Need for Decompression Strategies to Boost Nurse Resilience
May 13 2024 - 11:48AM
Business Wire
The report analyzed over 345,000 nurse voices
to reveal key growth areas to retain and engage the nursing
workforce
Press Ganey, the leading provider of experience measurement,
data analytics and insights to health systems and health plans,
today published findings in its new report, “Nurse Resilience in
2024”. The report analyzes data from over 345,000 clinical RN
voices to better understand the nursing workforce today and makes
recommendations on how organizations can build resilience.
Key findings from the report include:
- The building blocks of nursing resilience are off
balance. While nurses, overall, show strong resilience (4.23 on
a 5-point scale) and report a strong sense of purpose and finding
meaning in their work – known as “activation” (4.56) -- they
struggle with the ability to disconnect – known as “decompression”
(3.90). Healthcare organizations must invest resources in helping
nurses disconnect to minimize burnout and reduce turnover.
- Resilience varies across groups. Baby Boomers and Gen X
tend to have higher resilience than Millennials and Gen Z. And,
while men and women show similar resilience, women experience
higher activation and lower decompression. By understanding these
differences, healthcare organizations can prioritize interventions
and maximize their impact on nurse well-being.
- Building social capital is imperative. Feeling respected
in the workplace is the #1 driver of employee engagement, but 29%
of clinical registered nurses (RNs) say their organization doesn’t
consistently show them respect.
- Peer support and recognition are critical to driving
improvement. An effective strategy to build nursing resilience
includes holding "decompression huddles” that enable nursing teams
to prioritize remaining tasks that must be done before the end of a
shift. In addition to reducing stress, it’s also an opportunity to
recognize employees. Organizations can assess the efficacy of
decompression huddles by surveying their workforce before and after
its introduction.
“The work of nurses is essential to achieving excellence in
patient experience, safe and high-quality care, and optimal
outcomes, yet the unique challenges of this mission-critical role
are contributing to a 19% turnover rate,” said Jeff Doucette, Chief
Nursing Officer at Press Ganey. “This report equips leaders with a
snapshot of real voices from the frontlines and looks at tactics
like decompression huddles to build resilience, reduce burnout, and
foster an environment where nurses can have a healthy and positive
relationship to their work.”
To read the full report, visit:
http://www.pressganey.com/nurse-resilience-2024
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare
performance improvement company, offers an integrated suite of
solutions that address safety, clinical excellence, patient and
member experience and workforce engagement. The company works with
more than 41,000 healthcare facilities in its mission to reduce
patient suffering and enhance caregiver resilience to improve the
overall safety, quality, and experience of care. Press Ganey is a
PG Forsta company.
About PG Forsta
PG Forsta provides the technology and expertise to help
organizations get a deeper, more complete understanding of the
experiences of their audiences. The company powers the HX (Human
Experience) Platform—a comprehensive experience and research
technology platform that breaks down the silos between Customer
Experience (CX), Employee Experience (EX), Patient Experience (PX),
and Market Research. PG Forsta serves a variety of industries,
including healthcare, financial services, hospitality, market
research, professional services, retail, and technology.
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