Frost & Sullivan Recognizes Cicero With CIO Impact Best-in-Class Technology Partner Award
February 19 2014 - 9:30AM
Marketwired
Frost & Sullivan Recognizes Cicero With CIO Impact
Best-in-Class Technology Partner Award
Cicero Honored for Driving Innovation and Industry
Transformation Through Information Technology
CARY, NC--(Marketwired - Feb 19, 2014) - Cicero Inc. (OTCBB:
CICN), a leading provider of desktop activity intelligence and
improvement software, was honored by Frost & Sullivan with a
CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for
partnering with companies to deliver transformative technology
solutions that increase employee productivity and improve the
customer experience.
Cicero partners with companies to enable them to gather desktop
activity intelligence across applications in an effort to measure
and manage how people, processes, and technology work together.
This allows them to focus on areas for improvement in business
processes, compliance, training, and application usage and then
implement changes such as automating manual processes, implementing
Single Sign On, and providing employee guidance to complete
tasks.
Cicero partners and customers are using Cicero products to:
- Identify process bottlenecks and target areas for
automation
- Measure idle time, time spent on certain processes, and
repetitive and manual tasks
- Monitor and control for compliance issues such as PCI, HIPAA
and other business rules
- Identify data entry issues and training deficiencies
- Identify and achieve maximum potential for business
processes
- Measure application and network performance to identify areas
of improvement
These same partners and customers are realizing immediate
results and returns on investment including:
- Increasing Productivity 30%
- Shortening training time 20% for new hires
- Increasing employee retention by 30%
- Increasing quality assurance scores 20%
- Enforcing compliance by masking data
- Reducing the effort, time and cost of change control by up to
90%
- Providing a 360-degree view of the customer on one screen
"We are pleased that Cicero technology continues to be
recognized as a leader in delivering solutions that increase
employee productivity and positively shape the customer
experience," stated John Broderick, Chief Executive Officer at
Cicero. "It is a special honor to receive this Frost & Sullivan
CIO Impact Best-in-Class Technology Partner Award, which showcases
our technology and our employees drive to serve our partners and
customers each and every day."
About Frost & Sullivan Frost & Sullivan, the Growth
Partnership Company, works in collaboration with clients to
leverage visionary innovation that addresses the global challenges
and related growth opportunities that will make or break today's
market participants. Our "Growth Partnership" supports clients by
addressing these opportunities and incorporating two key elements
driving visionary innovation: The Integrated Value Proposition and
The Partnership Infrastructure. The Integrated Value
Proposition provides support to our clients throughout all
phases of their journey to visionary innovation including:
research, analysis, strategy, vision, innovation and
implementation. The Partnership Infrastructure is entirely
unique as it constructs the foundation upon which visionary
innovation becomes possible. This includes our 360 degree research,
comprehensive industry coverage, career best practices as well as
our global footprint of more than 40 offices.
About Cicero Inc. Cicero® provides desktop activity intelligence
and improvement software that enables companies to monitor people,
processes, and technology, to identify areas for improvement, and
to implement change using existing technologies. Cicero Discovery™
is used to collect any activity and track business objects across
time and across multiple users as well as support big data
initiatives by capturing the customer journey at various touch
points within an organization. Cicero XM® improves contact center
and back office performance by integrating, automating, and
presenting information. Cicero helps customers such as Nationwide
and UBS perform to their potential and rapidly build enterprise
value by reducing cost, improving operations and increasing
employee productivity. Learn more at www.ciceroinc.com.
©2014 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®,
Cicero Discovery™, Cicero EDGE™, United Desktop®, and United Data
Model® are trademarks or registered trademarks of Cicero Inc.
and/or its affiliates. Other company names and/or products are for
identification purposes and are the property of, and may be
trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained
herein, this news release may contain forward-looking statements on
such matters as strategic direction, anticipated return on
investment, business prospects, the development and capabilities of
the Cicero product group, new products and similar matters. Actual
results may differ materially from the anticipated results or other
expectations expressed in this release of a variety of factors,
including risks that customers may not adopt the Cicero technology,
which Cicero Inc. may not successfully execute its new strategic
initiative and other risks and uncertainties that could cause
actual results to differ materially from such statements. For a
description of other factors that could cause such a difference,
please see Cicero Inc.'s filings with the Securities and Exchange
Commission.
Contact: Keith Anderson Email: Email Contact Tel:
919-380-5092
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