Cicero Discovery(TM) Named TMC's CUSTOMER Magazine's 2014 Product of the Year
February 05 2014 - 9:30AM
Marketwired
Cicero Discovery(TM) Named TMC's CUSTOMER Magazine's 2014 Product
of the Year
Software Delivers Desktop Activity Intelligence for Compliance
and Process Improvement
CARY, NC--(Marketwired - Feb 5, 2014) - Cicero Inc.
(OTCBB: CICN), a leading provider of customer experience management
and desktop integration solutions, announced today that Cicero
Discovery™ has received the 2014 Product of the Year Award from
TMC's CUSTOMER Magazine.
Cicero Discovery is an agile and easily configurable tool to
collect activity and application performance data and track
business objects across time and multiple users, as well as measure
against defined expected business process flow, for either analysis
or to feed a third party application. Cicero Discovery gathers
data about user activities: the business processes they follow, the
applications they run and how those applications are used, and the
computer and network performance details. This data can be
collected and stored centrally and can be tracked both in real-time
and for historical reporting.
Cicero customers and partners are using Cicero Discovery to:
- Identify process bottlenecks and target areas for
automation
- Measure idle time, time spent on certain processes, and
repetitive and manual tasks
- Monitor and control for compliance issues such as PCI, HIPAA
and other business rules
- Identify data entry issues and training deficiencies
- Identify and achieve maximum potential for business
processes
- Measure application and network performance to identify areas
of improvement
"The ability to isolate specific drivers of wasted customer and
employee effort is nothing short of game-changing for organizations
looking to ensure productivity gains outpace their respective cost
of capital," stated Mr. Garner, Chief Customer Officer at
Cicero. "We're honored that CUSTOMER Magazine believes Cicero
Discovery stands out in this innovative service technology
field."
TMC's CUSTOMER Magazine TMC's CUSTOMER magazine premiered
in September 2012 and is the industry's new, definitive source for
news, product information, and strategies for communications that
engage customers and potential customers. Each issue of CUSTOMER
includes news and insights on the latest developments in agent
training, analytics, ERP, IVR, social CRM solutions, mobile apps,
workforce management and more. Please visit
http://customer.tmcnet.com for more information.
About Cicero Inc. Cicero® provides desktop activity intelligence
and improvement software that enables companies to monitor people,
processes, and technology, to identify areas for improvement, and
to implement change using existing technologies. Cicero
Discovery™ is used to collect any activity and track business
objects across time and across multiple users as well as support
big data initiatives by capturing the customer journey at various
touch points within an organization. Cicero XM® improves
contact center and back office performance by integrating,
automating, and presenting information. Cicero helps customers
such as Nationwide and UBS perform to their potential and rapidly
build enterprise value by reducing cost, improving operations and
increasing employee productivity. Learn more
at www.ciceroinc.com.
©2014 Cicero, Inc. All rights reserved. Cicero®, Cicero
XM®, Cicero Discovery™, Cicero EDGE™, United Desktop®, and
United Data Model® are trademarks or registered trademarks of
Cicero Inc. and/or its affiliates. Other company names and/or
products are for identification purposes and are the property of,
and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained
herein, this news release may contain forward-looking statements on
such matters as strategic direction, anticipated return on
investment, business prospects, the development and capabilities of
the Cicero product group, new products and similar
matters. Actual results may differ materially from the
anticipated results or other expectations expressed in this release
of a variety of factors, including risks that customers may not
adopt the Cicero technology, which Cicero Inc. may not successfully
execute its new strategic initiative and other risks and
uncertainties that could cause actual results to differ materially
from such statements. For a description of other factors that
could cause such a difference, please see Cicero Inc.'s filings
with the Securities and Exchange Commission.
Contact: Keith Anderson Email: Email Contact Tel:
919-380-5092
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