Barilla America Speeds Order Processing with Captaris RightFax
April 26 2006 - 8:00AM
PR Newswire (US)
Document Delivery Solution Integrates with MFPs, Imaging, Email, IP
Telephony and ERP System BELLEVUE, Wash., April 26
/PRNewswire-FirstCall/ -- Captaris, Inc. (NASDAQ:CAPA), a leading
provider of Business Information Delivery solutions, today
announced Barilla America, the U.S.-based division of Italy's
largest food producer, is integrating Captaris RightFax electronic
document delivery with other enterprise solutions to speed up order
processing in its accounts receivable department. As a result, the
company is able to save 600 man hours per week and spend more time
on customer service. The solution needed to work seamlessly with
Barilla America's enterprise solutions: Xerox multi-function
products (MFPs), DocuSphere imaging solution, Oracle's JD Edwards
ERP system, Cisco CallManager IP telephony, and Microsoft Exchange
email -- and also support a future transition to SAP. RightFax
offers a number of certified and built-in integrations with leading
technology products, making it a "perfect fit" for Barilla America,
according to Vince Danca, infrastructure manager with the company.
"We looked at other solutions, but they seemed make-shift, not as
simple or seamless as RightFax. It was an easy choice -- RightFax
was the only one left standing." Orders that once took half a day
to process and were sometimes misplaced are now immediately
available via RightFax and processed within a half hour. Employees
can deliver documents from any application right from their desktop
personal computers. They also send paper documents using one of the
centralized Xerox MFPs and delivery confirmations are automatically
sent to their Microsoft Exchange inboxes. "RightFax has completely
revolutionized communication for our accounts receivable team and
other staff members," Danca noted. "In the past we were tying up
printers, copiers and fax machines and hoping to get back to our
desks to take customer calls. Thanks to RightFax, we can spend more
time on the phone with customers on a personal level." The time
savings enable Barilla employees to focus on more profitable tasks.
Plus using RightFax has actually reduced the amount of faxing.
"It's not a decreased need for faxing," Danca pointed out, "it's
just more efficient with RightFax." To implement RightFax, Barilla
America worked with Exucom Systems, a Captaris reseller
headquartered in Chicago. About Captaris, Inc. Captaris, Inc. is a
leading provider of software products that automate business
processes, manage documents electronically and provide efficient
information delivery. Our product suite of Captaris RightFax,
Captaris Workflow and Captaris Alchemy Document Management is
distributed through a global network of leading technology
partners. We have customers in financial services, healthcare,
government and many other industries, and our products are
installed in all of the Fortune 100 and many Global 2000 companies.
Headquartered in Bellevue, Washington, Captaris was founded in 1982
and is publicly traded on the NASDAQ National Market under the
symbol CAPA. For more information please visit
http://www.captaris.com/. NOTE: The following are registered
trademarks of Captaris: Captaris, Alchemy, RightFax, Captaris
Document Management, Captaris Interchange and Captaris Workflow.
All other brand names and trademarks are the property of their
respective owners. DATASOURCE: Captaris, Inc. CONTACT: media,
Kathryn Ellis of Captaris, Inc., +1-425-638-4022, or ; or Barrie
Locke of Ripple Effect Communications, +1-585-377-1839, or , for
Captaris, Inc. Web site: http://www.captaris.com/
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