Next IT Lands Deal With Continental Airlines
April 17 2009 - 1:39PM
PR Newswire (US)
Continental to Implement Next IT's ActiveAgent(TM) SPOKANE, Wash.,
April 17 /PRNewswire-FirstCall/ -- Next IT Corporation, the pioneer
of Human Emulation Software(TM), announced today that it has signed
an agreement with Continental Airlines to implement its ActiveAgent
solution on their Web site, http://www.continental.com/.
Continental, the world's fifth largest airline, was recently
awarded 'Best Airline for North American Travel' by Business
Traveler Magazine readers and was also rated the top airline in
FORTUNE magazine's annual airline industry list of World's Most
Admired Companies for the sixth consecutive year. By implementing
Next IT's Human Emulation Software, ActiveAgent, Continental will
revolutionize the way it supports its customers on the Web through
the use of a Virtual Expert. The Continental Virtual Expert will be
available 24/7/365 and will interact with customers to effectively
interpret their requests and provide accurate answers to all travel
needs. From booking a flight to understanding what visa
requirements exist when traveling overseas, ActiveAgent will help
Continental provide the same high-touch service available within
the call center environment, on the Web. "We are excited to partner
with Continental on this very important project," said President
and CEO of Next IT, Fred Brown. "Today's travelers are looking for
quick answers to their questions and the implementation of our
technology will provide Continental customers with a friendly, fast
and accurate experience." "Continental.com is our one-stop shop for
travel planning and information, and the Human Emulation Technology
from Next IT will undoubtedly introduce a whole new level of ease
to our site. Our Virtual Expert powered by Next IT will quickly and
accurately guide our customers to the answers they're looking for,
without the hassle of navigating through menus or search results,"
said Mark Bergsrud, Senior Vice President of Marketing Programs and
Distribution at Continental Airlines. "We are constantly looking
for ways to improve our ability to deliver the best customer
experience, and our Virtual Expert will be an invaluable resource
to our customers." About Next IT Corporation Next IT's Human
Emulation Software, ActiveAgent, creates Virtual Experts that are
redefining the communication between people and technology.
ActiveAgent, accurately understands and interprets natural language
questions and delivers exact results across multiple service
channels such as the Web, contact center, intranet, mobile devices,
and more. For more information on Next IT and its customers, please
email or visit http://www.nextit.com/. About Continental Airlines
Continental Airlines is the world's fifth largest airline.
Continental, together with Continental Express and Continental
Connection, has more than 2,800 daily departures throughout the
Americas, Europe and Asia, serving 135 domestic and 132
international destinations. More than 650 additional points are
served via alliance partners. With more than 43,000 employees,
Continental has hubs serving New York, Houston, Cleveland and Guam,
and together with Continental Express, carries approximately 67
million passengers per year. Celebrating its 75th anniversary this
year, Continental consistently earns awards and critical acclaim
for both its operation and its corporate culture. For the sixth
consecutive year, FORTUNE magazine named Continental the No. 1
World's Most Admired Airline on its 2009 list of World's Most
Admired Companies. For more company information, go to
continental.com. DATASOURCE: Continental Airlines; Next IT
Corporation CONTACT: Jennifer Snell of Next IT Corporation,
+1-509-242-0776 ; or Corporate Communications of Continental
Airlines, +1-713-324-5080, Web Site: http://www.continental.com/
http://www.nextit.com/
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