Continental to Implement Next IT's ActiveAgent(TM) SPOKANE, Wash., April 17 /PRNewswire-FirstCall/ -- Next IT Corporation, the pioneer of Human Emulation Software(TM), announced today that it has signed an agreement with Continental Airlines to implement its ActiveAgent solution on their Web site, http://www.continental.com/. Continental, the world's fifth largest airline, was recently awarded 'Best Airline for North American Travel' by Business Traveler Magazine readers and was also rated the top airline in FORTUNE magazine's annual airline industry list of World's Most Admired Companies for the sixth consecutive year. By implementing Next IT's Human Emulation Software, ActiveAgent, Continental will revolutionize the way it supports its customers on the Web through the use of a Virtual Expert. The Continental Virtual Expert will be available 24/7/365 and will interact with customers to effectively interpret their requests and provide accurate answers to all travel needs. From booking a flight to understanding what visa requirements exist when traveling overseas, ActiveAgent will help Continental provide the same high-touch service available within the call center environment, on the Web. "We are excited to partner with Continental on this very important project," said President and CEO of Next IT, Fred Brown. "Today's travelers are looking for quick answers to their questions and the implementation of our technology will provide Continental customers with a friendly, fast and accurate experience." "Continental.com is our one-stop shop for travel planning and information, and the Human Emulation Technology from Next IT will undoubtedly introduce a whole new level of ease to our site. Our Virtual Expert powered by Next IT will quickly and accurately guide our customers to the answers they're looking for, without the hassle of navigating through menus or search results," said Mark Bergsrud, Senior Vice President of Marketing Programs and Distribution at Continental Airlines. "We are constantly looking for ways to improve our ability to deliver the best customer experience, and our Virtual Expert will be an invaluable resource to our customers." About Next IT Corporation Next IT's Human Emulation Software, ActiveAgent, creates Virtual Experts that are redefining the communication between people and technology. ActiveAgent, accurately understands and interprets natural language questions and delivers exact results across multiple service channels such as the Web, contact center, intranet, mobile devices, and more. For more information on Next IT and its customers, please email or visit http://www.nextit.com/. About Continental Airlines Continental Airlines is the world's fifth largest airline. Continental, together with Continental Express and Continental Connection, has more than 2,800 daily departures throughout the Americas, Europe and Asia, serving 135 domestic and 132 international destinations. More than 650 additional points are served via alliance partners. With more than 43,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with Continental Express, carries approximately 67 million passengers per year. Celebrating its 75th anniversary this year, Continental consistently earns awards and critical acclaim for both its operation and its corporate culture. For the sixth consecutive year, FORTUNE magazine named Continental the No. 1 World's Most Admired Airline on its 2009 list of World's Most Admired Companies. For more company information, go to continental.com. DATASOURCE: Continental Airlines; Next IT Corporation CONTACT: Jennifer Snell of Next IT Corporation, +1-509-242-0776 ; or Corporate Communications of Continental Airlines, +1-713-324-5080, Web Site: http://www.continental.com/ http://www.nextit.com/

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