TDCX (NYSE: TDCX), an award-winning digital customer experience
(CX) solutions provider for technology and blue-chip companies has
deepened its presence in Europe through its move to a bigger campus
in Romania. Located in the northern part of Bucharest in Green
Court Campus, the heart of the most dynamic business district in
the north of Bucharest, the campus boasts inviting meeting spaces,
recreational areas, a cafeteria and a cinema room for employees to
enjoy movie nights together.
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Daniel Mereuta, Country Director of TDCX
Romania (first row, fifth from right) and employees settling into
their new office space. (Photo: Business Wire)
The expansion of TDCX’s Romanian campus represents the company's
growth in the region and underscores its commitment to help more
clients tap Europe as an outsourcing destination.
In just over two years, TDCX Romania has doubled its employee
headcount, serving clients across diverse industries including
automotive, e-sports, health-tech and software. Apart from serving
existing clients and the new mandates, the expanded Romania campus
is a strategic investment that will better equip TDCX to meet
future client needs.
TDCX’s Romanian campus already has the ability to provide
support in 15 languages, thus enabling it to deliver the type of
multilingual and personalized service that is needed to serve
Europe’s linguistically and culturally diverse market.
Ms. Sophie Chelmick, Executive Vice President, EMEA, TDCX, said,
“Our campus in Bucharest is an important hub for our Europe
operations. Romania is situated in the heart of Europe, making it
easy to collaborate with clients and partners across the continent.
Its business-friendly environment, cost-effectiveness and skilled
workforce make it a favorable location for outsourcing, and we see
strong potential in expanding our presence here. We hope that
through our efforts to grow our Romanian campus, we will be able to
attract interesting jobs that will lead to meaningful careers for
our talents here.”
Contributing to the growth of Europe’s CX industry
The need for good CX is becoming increasingly important among
European companies. Almost nine in 10 (89 per cent) of mid-sized
and enterprise level companies in Europe acknowledge that CX
innovation is required to protect their business from
competitors1.
This is echoed by a report2 that stated that there is room to
provide European customers more personalized services. This
includes enabling frictionless and conversational customer
interactions on a single channel. Brands therefore must continually
invest and deliver improved experiences to keep their
customers.
Mr. Daniel Mereuta, Country Director, TDCX said, "Today’s
customers are better informed, better connected, and more demanding
than before. Hence, it is getting increasingly tough for brands to
navigate customer expectations, keep pace with technological
innovations and hire the talent needed to drive customer
satisfaction.
“As a specialist CX provider, we have an intimate understanding
of the elements that are needed to deliver exceptional service and
have refined our approach through years of experience. Our ability
to balance technological innovations with the human touch, combined
with our focus and agility, enables us to help our clients set up
CX teams in less than three months. This covers the entire process
from establishing the delivery model and hiring and training the
required talent, thus providing clients with the speed and
efficiency that is required to start delivering on their goals
quickly.”
TDCX’s new Romanian campus is situated within a LEED
Platinum-certified building, consistent with the company’s
commitment to environmental sustainability in its choice of
buildings. It is easily accessed by public transportation and is
supported by various facilities, including a prominent shopping
mall across the street.
About TDCX
Singapore-headquartered TDCX provides transformative digital CX
solutions, enabling world-leading and disruptive brands to acquire
new customers, to build customer loyalty and to protect their
online communities.
TDCX helps clients achieve their customer experience aspirations
by harnessing technology, human intelligence and its global
footprint. It serves clients in fintech, gaming, technology, travel
and hospitality, digital advertising and social media, streaming
and e-commerce. TDCX’s expertise and strong footprint in Asia has
made it a trusted partner for clients, particularly high-growth,
new economy companies, looking to tap the region’s growth
potential.
TDCX’s commitment to delivering positive outcomes for our
clients extends to its role as a responsible corporate citizen. Its
Corporate Social Responsibility program focuses on positively
transforming the lives of its people, its communities and the
environment.
TDCX employs more than 18,700 employees across 30 campuses
globally, specifically in Brazil, Colombia, Hong Kong, India,
Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania,
Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For
more information, please visit www.tdcx.com.
____________________________ 1 Source: Zendesk. Report: The
State of CX Maturity among Midsize and Enterprise Companies of
Europe 2 Source: Zendesk Blog: Here’s how EU businesses are keeping
up with the latest customer expectations
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version on businesswire.com: https://www.businesswire.com/news/home/20231029584846/en/
For enquiries: media@tdcx.com
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