Collaboration will help startups to accelerate
growth and to improve cost efficiency
SeedBlink, an online investment platform that connects investors
with technology startups, today announced a collaboration with TDCX
(NYSE: TDCX), an award-winning digital customer experience (CX)
solutions provider for technology and blue-chip companies, with the
aim of helping its portfolio companies accelerate their sales
journey and deliver higher customer satisfaction.
The collaboration with TDCX deepens the support that SeedBlink
provides its portfolio companies in the post-investment phase. By
tapping TDCX’s CX expertise, startups can hope to scale their CX
teams more quickly and achieve better performance. This in turn
enables the startups to use the capital raised through SeedBlink
more effectively.
Providing positive customer experiences is crucial for all
companies, particularly startups that want to solidify their
relationship with their customers. Research1 has shown that one in
three consumers (33 per cent) will walk away from a brand they love
after just one bad experience.
SeedBlink’s portfolio of startups will be able to tap TDCX’s
customer experience solutions that span sales and digital
marketing, omnichannel customer experience and content moderation.
TDCX is a partner to many of the world’s leading and disruptive
brands in sectors such as e-commerce, fintech and technology,
providing outsourced solutions in areas including customer service,
technical support and inside sales.
Crikle, a London-based company developing a simple and remote
sales solution for global sales reps, has been using TDCX since
late 2021 after raising a seed round of €575,000 through
SeedBlink.
Diwaker Singh, CEO at Crikle: “The team at SeedBlink is a
pleasure to work with and respond quickly to our business needs.
They have brought us together with TDCX to unlock business growth,
expand our team and increase our skill sets. Working with an
experienced outsourced partner results in greater efficiency, lower
operating costs, more flexibility, and faster time to market.”
Andrei Dudoiu, Managing Partner at SeedBlink, says: "When
our startups succeed, SeedBlink succeeds. Our goal is for startups
to come to SeedBlink and discover real support for scaling and new
opportunities beyond capital - with an array of partners who
understand their needs and their stage of growth. Partnering with
TDCX, a global CX provider, takes us one step further on our
journey beyond crowd investing in tech startups."
Daniel Mereuta, Country Director at TDCX Romania said:
“We have been helping companies to scale faster and to perform
better by delivering exceptional customer experiences. We
understand the challenges that startups face and are glad to have
been able to support these promising enterprises. We are ready to
help other startups build and strengthen their CX capabilities and
our collaboration with SeedBlink will enable us to reach more
companies and help them in transforming their CX.”
Through the collaboration, SeedBlink is poised to play a greater
role in the development of the European technology ecosystem. The
leading co-investing platform in CEE (Central and Eastern Europe)
elevates technology startups by helping them to scale through
access to capital, market expertise and a network of trusted
ecosystem partners.
About SeedBlink
SeedBlink is the fastest-growing investing platform specialized
in sourcing, vetting, financing, and scaling European tech
start-ups. Our vision is to shape Europe’s tech future by creating
an investment platform that allows investors and founders to access
the opportunities, tools, and services of early-stage venture
capital.
SeedBlink's community is at the heart of the platform's success,
along with a rigorous selection of technology Seed to Series B
start-ups & their passionate teams. As of May 2022, over 10,700
investors from all over the world have used SeedBlink to back
nearly 60 companies with a total of €53,4M. More information is
available at www.seedblink.com
About TDCX Inc.
Singapore-headquartered TDCX provides transformative digital CX
solutions, enabling world-leading and disruptive brands to acquire
new customers, to build customer loyalty and to protect their
online communities.
TDCX helps clients achieve their customer experience aspirations
by harnessing technology, human intelligence and its global
footprint. It serves clients in fintech, gaming, technology, home
sharing and travel, digital advertising and social media,
streaming, and e-commerce. TDCX’s expertise and strong footprint in
Asia has made it a trusted partner for clients, particularly
high-growth, new economy companies looking to tap the region’s
growth potential.
TDCX’s commitment to delivering positive outcomes for our
clients extends to its role as a responsible corporate citizen. Its
Corporate Social Responsibility program focuses on positively
transforming the lives of its people, its communities and the
environment.
TDCX employs more than 15,000 employees across 26 campuses
globally, specifically Singapore, where it is headquartered,
Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South
Korea, Japan, India, Romania, Spain, and Colombia. For more
information, please visit: www.tdcx.com.
___________________________ 1 Source: Experience is everything:
Here’s how to get it right; PwC, 2018.
https://www.pwc.com/us/en/zz-test/assets/pwc-consumer-intelligence-series-customer-experience.pdf
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version on businesswire.com: https://www.businesswire.com/news/home/20220622005449/en/
Eunice Seow, eunice.seow@tdcx.com
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