Phreesia’s New Appointment Accelerator Transforms Medical Scheduling, Reducing Wait Times and Improving Patient Access
July 09 2021 - 8:16AM
Business Wire
Phreesia is pleased to announce that it has launched Appointment
Accelerator, a cutting-edge solution that allows healthcare
providers to automatically fill cancelled appointments, reduce
no-shows and improve patient access—all without any staff
involvement.
Appointment Accelerator uses AI and a custom-rules engine to
offer earlier appointments via text message to patients who may
otherwise have had a months-long wait, filling schedule openings
within minutes.
“Appointment Accelerator is an exciting extension of Phreesia’s
mission to create a better, more engaging healthcare experience for
patients, providers and staff,” said Phreesia CEO Chaim Indig.
“Given that so many Americans skipped or delayed medical care
during the pandemic, we believe it’s more important than ever to
help practices improve efficiency to ensure patients get care
faster.”
While other electronic waitlist solutions may take one or two
days to fill a cancelled appointment, the average time to fill an
open slot for medical practices using Appointment Accelerator is
just 5.3 minutes. When an appointment is cancelled, the AI-based
algorithm sends texts to clinically relevant patients with
appointments already on the calendar. The first to text a response
secures the earlier appointment and immediately receives a
confirmation of their new time, with no log-in required.
Long wait times are a common complaint from patients across all
healthcare organizations and specialties. Appointment Accelerator
reduces wait times and improves patient access through more
convenient communication—on average, patients are seen 18.5 days
earlier.
Appointment Accelerator also allows providers to increase
patient volume and reduce the lost revenue from unfilled
appointments. Medical practices that use Accelerator fill an
average of 15.6 open appointments per provider per month. The
solution helps staff handle the unexpected events that can throw
off a provider’s schedule and create additional staff work. When a
patient doesn’t show up for their appointment, they receive a text
message offering new appointment times. If a provider’s schedule
changes, patients are similarly alerted and given the opportunity
to self-schedule for a new time.
The solution can also be used to balance schedules across
physicians, nurse practitioners and physician assistants, ensuring
more patients can see a provider in a timely manner.
“With Appointment Accelerator, we’ve been able to increase our
patient volume and save our staff valuable time that they can now
spend on more patient-focused tasks,” said Danielle Socrates,
Director of Performance Operations at Beebe Medical Group. “Plus,
our patients love being able to easily communicate via text to get
earlier appointments.”
About Phreesia
Phreesia gives healthcare organizations a suite of robust
applications to manage the patient intake process. Our innovative
SaaS platform engages patients in their healthcare and provides a
modern, convenient experience, while enabling our clients to
enhance clinical care and drive efficiency.
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version on businesswire.com: https://www.businesswire.com/news/home/20210709005225/en/
Annie Harris aharris@phreesia.com 929-526-2611
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