Broadridge and Pitney Bowes Launch New Interactive Technology Platform, Inlet™, To Drive Paperless Adoption
June 09 2014 - 8:55AM
Business Wire
Inlet™ offers secure, customizable approach for
businesses to distribute statements, bills and other documents to
consumer-selected channels
Broadridge Financial Solutions, Inc. (NYSE:BR) and Pitney Bowes
Inc. (NYSE:PBI) today announced the formation of a joint venture
and launch of a technology platform named Inlet™ that will make it
easier for companies to distribute statements, bills and other
documents to consumers via participating online channels. Inlet
will enable companies to provide millions of consumers access to
their most important documents from hundreds of providers in just a
few clicks.
Broadridge Financial Solutions and Pitney Bowes also announced
that iPay Solutions™ from ProfitStars, a division of Jack Henry
& Associates, Inc., will be rolling out the Inlet platform to
their financial institution clients starting in 2015.
For businesses, Inlet facilitates the distribution of documents
to consumer-selected channels such as cloud storage and online
banking sites, while also providing companies with the ability to
maintain brand control and customize the document presentment
experience. Additionally, they will have access to bank-level
safety and security, rich analytics and a data exchange that can
further optimize customer engagement. Inlet also offers the benefit
of a streamlined implementation where companies only need to
integrate with Inlet once to experience the advantage of reaching
multiple destinations and millions of U.S. consumers.
For consumers, the Inlet platform works behind the scenes,
connecting them to the online channels they already frequent and
trust; easing the stress of managing a multitude of documents in
today’s fragmented online experience. Inlet helps companies provide
greater choice and efficiency to their consumers. For example, via
Inlet, companies will give their customers the comfort of knowing
that their key documents will be securely archived and easily
accessible for up to seven years.
“With Inlet, companies will see an increase in paperless
adoption, greater brand loyalty, lowered servicing and delivery
costs, and clear insights into consumer behaviors and trends,” said
Chuck Cordray, CEO of Inlet, LLC. “Inlet changes the way companies
and consumers connect online by providing both businesses and
consumers with a more effective and efficient way to
communicate.”
iPay Solutions will execute a gradual roll-out of Inlet
technology to the more than 4,000 financial institutions to which
it provides bill payment services. Consumers will have the
option to view full invoices from more than 170 billers initially,
and there are plans to expand that number rapidly after the initial
roll-out. The Inlet technology will allow consumers to not
only receive the full invoices, but also view marketing materials
that would have otherwise been sent via mail.
As part of the first phase of this launch, the Inlet platform
will have content flowing from the following sources:
- FileThis™, a secure online
service that fetches important documents, including bills and bank
statements, from hundreds of the largest companies in the country.
Through Inlet’s relationship with FileThis, the content will feed
directly into the Inlet platform where it will be delivered to
consumers via channels such as iPay.
- Pitney Bowes’ Mailstream on
Demand solution gives small-to-medium sized billers a
variety of delivery options, which in the future will include
Inlet for digital delivery of their transactional documents. In
addition to the FileThis content, approximately 3.8 million
documents a year from Mailstream on Demand could flow into the
Inlet technology platform.
- Broadridge will deliver
investment industry content through its relationships with
thousands of financial services companies, including banks,
broker-dealers, mutual funds, as well as corporate issuers. Content
will include monthly statements, trade confirmations, tax documents
and regulatory disclosures.
The Inlet technology platform will be delivered through Amazon
Web Services, a secure, cloud-based infrastructure. For identity
verification, Inlet is working with ID DataWeb, whose technology is
designed to enable the guiding principles laid out in the National
Strategy for Trusted Identities in Cyberspace (NSTIC).
“With Inlet, we are bringing together leaders from a host of
different industries to form an alliance and create innovative
solutions to facilitate digital communications now and in the
future,” said Doug DeSchutter, President, U.S. Regulatory and
Digital Communications, Broadridge.
“Our goal is to serve our clients’ communications needs and to
provide solutions for industry problems,” said Christoph Stehmann,
President of Ecommerce and Shipping Solutions, Pitney Bowes. “Until
today, the multi-channel communications delivery world lacked
digital document delivery eco-systems that could provide a secure,
streamlined, interactive and data-rich experience that benefits
companies and consumers alike.”
As a joint venture, Inlet incorporates the industry and
information security expertise of two trusted organizations -
Broadridge Financial Solutions and Pitney Bowes. Each parent
company holds 50% ownership. For more information about Inlet,
visit: www.InletDigital.com.
About Inlet
The Inlet technology platform is designed to enable rich company
and consumer relationships. Developed by Pitney Bowes and
Broadridge Financial Solutions, Inc., Inlet allows consumers to
access important documents through the online channels they already
use, and offers companies a secure, customizable space to provide
these documents and build relationships with customers on a daily
basis. www.InletDigital.com.
About Broadridge
Broadridge Financial Solutions, Inc. (NYSE:BR) is the leading
provider of investor communications and technology-driven solutions
for broker-dealers, banks, mutual funds and corporate issuers
globally. Broadridge’s investor communications, securities
processing and business process outsourcing solutions help clients
reduce their capital investments in operations infrastructure,
allowing them to increase their focus on core business activities.
With over 50 years of experience, Broadridge’s infrastructure
underpins proxy voting services for over 90% of public companies
and mutual funds in North America, and processes more than $5
trillion in fixed income and equity trades per day. Broadridge
employs approximately 6,400 full-time associates in 13 countries.
For more information about Broadridge, please visit
www.broadridge.com.
About Pitney Bowes
Pitney Bowes provides technology solutions for small, mid-size
and large firms that help them connect with customers to build
loyalty and grow revenue. Many of the company’s solutions are
delivered on open platforms to best organize, analyze and apply
both public and proprietary data to two-way customer
communications. Pitney Bowes includes direct mail, transactional
mail and call center communications in its solution mix along with
digital channel messaging for the Web, email and mobile
applications. Pitney Bowes: Every connection is a new opportunity™.
www.pb.com.
Pitney Bowes Inc.Lolita Verny-Acosta,
203-898-3697Lolita.VernyAcosta@pb.comorBroadridge Financial
Solutions, Inc.Kate McGann,
212-981-1395katherine.mcgann@broadridge.com
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