Pitney Bowes Recognized for Delivering ‘World-Class’ Customer Service
May 27 2014 - 8:00AM
Business Wire
Receives Omega’s NorthFace ScoreBoard
AwardSMFor Exceeding Customer Expectations
Pitney Bowes Inc. (NYSE:PBI) announced today that it has
received the NorthFace ScoreBoard AwardSM from Omega Management
Group Corp. in recognition of achieving excellence in customer
service and support in 2013, marking the third consecutive year
Pitney Bowes has received this prestigious award. The NorthFace
ScoreBoard Award is presented annually to companies who, as rated
solely by their own customers, exceeded expectations in customer
satisfaction during the prior calendar year.
“Pitney Bowes is honored to receive the NorthFace ScoreBoard
Award for excellent customer service,” said Brian Stevenson, vice
president, Global Client Care, Pitney Bowes. “Exceeding client
expectations is at the heart of our culture and business strategy.
We serve millions of clients around the world and this award
underscores the value and quality service we deliver. The fact that
multiple divisions of our company are consistently recognized by
our clients for delivering world-class customer service shows that
our ongoing efforts to enhance our clients’ experience are working.
We would like to thank all of our clients, ranging from small
businesses to the largest Fortune 500 enterprises, for the
opportunity to support their business.”
Omega is an expert in customer experience management (CEM)
strategy, and helps companies boost revenue and profits by
consistently exceeding customer expectations for service quality.
Omega’s methodology measures customer satisfaction and loyalty
levels on a 5-point scale (or equivalent) four times during the
year in such categories as technical support, field service,
customer service and account management. NorthFace ScoreBoard Award
recipients are companies who, based solely on survey responses from
their own customers, achieved a 4.0 or above out of a possible
5.0.
“We are thrilled to receive the NorthFace ScoreBoard Award for
the third year in a row,” said Karen Lim, vice president, Global
Client Advocacy, Digital Commerce, Pitney Bowes. “For over 90
years, Pitney Bowes has been helping our clients engage with their
customers through communications channels. We are committed to
continuing to offer solutions to help our clients manage their
entire customer engagement strategy and digital distribution
strategy to help engage each individual customer and prospect in
the best possible way to help enable lifetime relationships.”
“The NorthFace ScoreBoard Award recognizes organizations who not
only offer exemplary customer service, but who also center their
existence on a deep commitment to exceeding customer expectations,”
said John Alexander Maraganis, president & CEO of Omega. “In
2013, more than 250 projects, many international in scope, were
judged from scores of companies based in the U.S. and abroad. The
majority of companies are repeat recipients, which shows that,
despite the tough economy, implementing a CEM strategy is a
reliable, proven way to achieve business success.”
About Pitney Bowes
Pitney Bowes provides technology solutions for small,
mid-size and large firms that help them connect with customers to
build loyalty and grow revenue. Many of the company’s solutions are
delivered on open platforms to best organize, analyze and apply
both public and proprietary data to two-way customer
communications. Pitney Bowes includes direct mail, transactional
mail and call center communications in its solution mix along with
digital channel messaging for the Web, email and mobile
applications. Pitney Bowes: Every connection is a new
opportunity™. www.pb.com.
All trademarks, service marks and company names are the property
of their respective owners.
Media:Pitney BowesDan Burris,
954-688-9167daniel.burris@pb.com
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Jun 2024 to Jul 2024
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Jul 2023 to Jul 2024