Connected Employees Turn Shoppers into Buyers for Canadian Tire
July 29 2015 - 8:00AM
Business Wire
Motorola Solutions’ new digital license-free radio (DLR)
delivers extended range, superior sound and interference-free audio
for one of largest Canadian retailers
- Digital radio is helping Canadian
Tire-Meadowvale employees solve problems quickly and improve
customer satisfaction
- Features of the DLR include extended
range, a direct call option and private reply button
With more than 80 percent of the population in Canada shopping
at its stores, Canadian Tire managers know that clear and reliable
communications are crucial to smooth business operations and good
customer service. Motorola Solutions’ (NYSE:MSI) new digital
license-free radio (DLR) is helping Canadian Tire-Meadowvale
employees solve problems rapidly and improve customer
satisfaction.
The lightweight DLR has functions tailored for the retail
industry such as a “private reply” button that allows a
conversation to take place between two employees without
interrupting other conversations. It also uses the latest digital
technology to provide extended range not found in analog radios.
This means users will have consistent, clear and interference free
communication capability within 300,000 square-feet of retail space
or 25 floors, helping store associates stay connected to each other
and their customers.
With older analog radios, sometimes conversations can be
interrupted and employees on opposite sides of the store are unable
to communicate. “Motorola Solutions’ DLR allows us to go beyond our
customers’ expectations when they walk into the store,” said Scott
Morash, general manager, Canadian Tire-Meadowvale. “The features
and functionality of Motorola Solutions’ DLR give our employees the
ability to communicate quickly, efficiently and without
interference from other employees or other noises throughout the
entire store.”
Additional features of the DLR include a “direct call” option
allowing users to press a button at the top of the radio and speak
privately to individuals instead of to a larger group, meaning
others can stay focused on customers. Users can also “page all
available” so one person can communicate a message to all users
available in all channels. The DLR can also be paired with
accessories such as an ear piece to help store managers and
employees use discreet communications to stay connected.
“Motorola Solutions’ digital license-free radio is more than a
simple push-to-talk solution,” said Ken Reitz, director, North
America Business and Consumer Radio Distribution, Motorola
Solutions. “With superior range and audio and call options tailored
to meet business needs, the DLR gives Canadian Tire the
communications tools they need at an affordable price.”
Canadian Tire managers reported that most of their employees
learned how to use the DLR in a matter of minutes, and became fully
functional on the device midway through their shift. Designed for
business operations, the DLR operates in the non-licensed 900MHz
frequency band which means users can operate the radio without the
need to apply for a regional radio license, saving time and
money.
About Motorola Solutions
Motorola Solutions (NYSE: MSI) creates innovative,
mission-critical communication solutions and services that help
public safety and commercial customers build safer cities and
thriving communities. For ongoing news, visit
http://newsroom.motorolasolutions.com or subscribe to
a news feed.
MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC and are used under license. All other trademarks are the
property of their respective owners. ©2015 Motorola Solutions, Inc.
All rights reserved.
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version on businesswire.com: http://www.businesswire.com/news/home/20150729005246/en/
Media Contact:Kevin HegartyMotorola Solutions(847)
576-5141(815)
592-4247Kevin.Hegarty@motorolasolutions.comorIndustry Analyst
Relations Contact:Chantal MontsionMotorola Solutions(847)
538-5161(847) 668-3050Chantal.montsion@motorolasolutions.com
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