Hyper-personalized omnichannel shopping experience enabled by
Infosys' AI-first offering, drives customer delight
MELBOURNE, Australia, Dec. 5, 2023
/PRNewswire/ -- Infosys (NSE: INFY), (BSE: INFY), (NYSE:
INFY), a global leader in next-generation digital services and
consulting, today announced that it has helped enhance Spotlight
Retail Group's customer growth via an omnichannel digital
fulfilment and advanced analytics platform built with Infosys. By
leveraging Infosys' AI-first offering, Infosys Topaz, Spotlight
Retail Group, one of Australia's
biggest retailers, enabled a hyper-personalized online shopping
experience for its customers. The improved customer experience has
led to a growth of 113 percent in customer base over 12 months
period and 93 percent in transactions.
This digital commerce platform is scalable on-demand and is
helping Spotlight Retail Group meet the significant surge in
transaction volumes among customers.
By integrating the advanced analytics capabilities powered by
Infosys Topaz, this platform has elevated the online shopping
experience for Spotlight Retail Group's customers. With intelligent
insights of customer behaviour, the flexible digital commerce
platform enables personalised customer journeys and new services
like Click and Collect and Made-to-Measure for online shoppers.
The platform has enabled Spotlight Retail Group to better manage
inventory, reduce occurrences of order cancellations due to
insufficient stock, and faster order fulfillment helping
significantly improve customer satisfaction levels.
Tal Lall, Group General
Manager, Digital and Omnichannel, Spotlight Retail Group,
said, "At Spotlight Retail Group,
we are committed to continuously optimise customer experiences as
one of our key competitive differentiators. One of the ways that
we've done this is through greater investment in personalisation,
and this is core to the digital commerce platform built with
Infosys Topaz, leveraging its advanced analytics capabilities. This
platform now provides us with deeper customer insights while
supporting scalability to meet customer demands and onboarding new
brands. We are delighted to have collaborated with Infosys on this
journey."
Karmesh Vaswani, Executive Vice President and Global Head,
Consumer, Retail & Logistics, Infosys, said, "It's
exciting to see the strong customer and business outcomes enabled
by the digital commerce platform we built for the Spotlight Retail
Group. The deep insights on consumer behavior and inventory enabled
for the Spotlight team highlights the power of Infosys Topaz in
helping enterprises become AI-ready."
About Spotlight Retail Group
Spotlight Retail Group (SRG) is a privately held $2.5bn+
Australian company which controls and operates a diverse set of
retail businesses patiently built over more than 50. SRG represents
the best value and choice for millions of loyal customers who
regularly shop online or at their local Spotlight, Anaconda or
Harris Scarfe store, making
SRG one of the most successful and
fastest growing retailers in Australasia.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses
and communities. We enable clients in more than 56 countries to
navigate their digital transformation. With over four decades of
experience in managing the systems and workings of global
enterprises, we expertly steer clients, as they navigate their
digital transformation powered by cloud and AI. We enable them with
an AI-first core, empower the business with agile digital at scale
and drive continuous improvement with always-on learning through
the transfer of digital skills, expertise, and ideas from our
innovation ecosystem. We are deeply committed to being a
well-governed, environmentally sustainable organization where
diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE,
NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, or our future financial or operating performance are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results or outcomes to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding the execution of our business strategy, our
ability to attract and retain personnel, our transition to hybrid
work model, economic uncertainties, technological innovations such
as Generative AI, the complex and evolving regulatory landscape
including immigration regulation changes, our ESG vision, our
capital allocation policy and expectations concerning our market
position, future operations, margins, profitability, liquidity,
capital resources, and our corporate actions including
acquisitions. Important factors that may cause actual results or
outcomes to differ from those implied by the forward-looking
statements are discussed in more detail in our US Securities and
Exchange Commission filings including our Annual Report on Form
20-F for the fiscal year ended March 31,
2023. These filings are available at www.sec.gov.
Infosys may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the
Company's filings with the Securities and Exchange Commission and
our reports to shareholders. The Company does not undertake to
update any forward-looking statements that may be made from time to
time by or on behalf of the Company unless it is required by
law.
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