Mount Pleasant Waterworks (MPW), a water and wastewater utility
serving a population of 95,000 in South Carolina, has reported a
72% increase in electronic payment adoption since first
implementing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for
online bill payment services, in December 2017. As of March 2023,
MPW also reported a 46% increase in paperless enrollment, as well
as a 44% increase in AutoPay enrollment, since first launching
InvoiceCloud’s true SaaS payment solution.
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“InvoiceCloud’s user-friendly solution improved customer
engagement, making payments more convenient,” said Kelly Rourk,
Mount Pleasant Waterworks Customer Service Process and Data
Analyst. “As a result, we’ve seen a rise in digital adoption and
self-service rates enabling us to scale back lobby hours, and focus
on other priorities like our Customer Care program.”
Prior to InvoiceCloud, MPW struggled with labor-intensive
backend processes and growing customer frustration due to poor
experiences with previous payment systems. By capitalizing on
InvoiceCloud’s frictionless payments experience and true SaaS
technology, MPW has been able to offer a range of intuitive payment
options that better suit changing customer preferences, including
AutoPay, Pay by Phone, and digital wallets. MPW reported that
self-service options like text-to-pay and scheduled payments helped
to decrease shut-off notifications by 20% since MPW started with
InvoiceCloud in December 2017. MPW also added that these
self-service options helped to reduce delinquencies during that
same time frame.
The Mount Pleasant team saw additional time-saving benefits as a
result of InvoiceCloud’s seamless integration with MPW’s existing
CIS, Harris Advanced Utility Systems. By reducing time-consuming
tasks like reconciliations and return notifications, MPW reported
that the joint offering saved MPW staff multiple hours per week.
The innovative, joint offering between InvoiceCloud and Harris
Advanced Utility Systems has continued to evolve for the past
decade, with InvoiceCloud being named a preferred EBPP partner of
Harris Advanced in 2022. InvoiceCloud and Harris Advanced provide
over 40 joint customers with a single technology stack that offers
a seamless user experience and helps drive quantifiable savings for
utility organizations.
“InvoiceCloud’s cloud-native platform means that the updates and
new features are rolled out in real time, offering staff the latest
tools to further expedite internal processes and spend time on
projects that directly relate to the organization’s bottom line,”
said Hari Subramaniam, EVP, Harris Advanced Utility Systems.
To learn more about MPW’s experience with InvoiceCloud, check
out a recent case study here, and visit InvoiceCloud and MPW's
joint session at CS Week in Charlotte, NC on May 3 from 10:45–11:45
a.m. ET.
About Mount Pleasant Waterworks Mount Pleasant Waterworks
(MPW) is a public water and wastewater service utility located in
Mount Pleasant, S.C. Established in 1935, MPW provides clean
drinking water and wastewater services to a population of
approximately 92,000. To learn more about MPW, please visit
www.mountpleasantwaterworks.com.
About InvoiceCloud InvoiceCloud, an EngageSmart solution,
is a leading provider of online bill payment services. Founded in
2009, the company has grown to be one of the leading disruptors in
the cloud-based electronic bill presentment and payment (EBPP)
space, helping institutions put customer experience first. By
switching to InvoiceCloud, clients can improve customer engagement,
loyalty, and efficiency while reducing churn and missed payments in
the process. To learn more, visit www.InvoiceCloud.com.
About EngageSmart EngageSmart is a leading provider of
vertically tailored customer engagement software and integrated
payments solutions. Our mission is to simplify customer and client
engagement to allow our customers to focus resources on initiatives
that improve their businesses and better serve their communities.
EngageSmart offers single instance, multi-tenant, true
Software-as-a-Service vertical solutions, including SimplePractice,
InvoiceCloud, HealthPay24 and DonorDrive, that are designed to
simplify its customers’ engagement with their clients by driving
digital adoption and self-service. As of December 31, 2022,
EngageSmart serves approximately 99,300 customers in the SMB
Solutions segment and approximately 3,300 customers in the
Enterprise Solutions segment across several core verticals: Health
& Wellness, Government, Utilities, Financial Services,
Healthcare, and Giving. For more information, visit
www.engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements Certain statements about
EngageSmart’s business in this release are “forward-looking
statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 and are based on current expectations and
assumptions that are subject to risks and uncertainties. All
statements contained in this news release that do not relate to
matters of historical fact should be considered forward-looking
statements, and are generally identified by words such as “expect,”
“intend,” “anticipate,” “estimate,” “believe,” “future,” “could,”
“should,” “plan,” “aim,” and other similar expressions. These
forward-looking statements include, but are not limited to,
statements regarding the anticipated benefits and use of the
InvoiceCloud platform and other statements that are not historical
facts. These forward-looking statements are neither promises nor
guarantees, but involve risks and uncertainties that may cause
actual results and events to differ materially from those contained
in the forward-looking statements. Actual results and events could
differ materially from those anticipated in these forward-looking
statements for many reasons, including, but not limited to, the
following: our inability to sustain our rapid growth; failure to
manage our infrastructure to support our future growth; our risk
management efforts not being effective to prevent fraudulent
activities; inability to introduce new features or services
successfully or to enhance our solutions; inability to achieve or
sustain profitability; failure to adapt and respond effectively to
rapidly changing technology, evolving industry standards and
regulations and changing business needs, requirements or
preferences; real or perceived errors, failures or bugs in our
solutions; intense competition; lack of success in establishing,
growing or maintaining strategic partnerships; COVID-19 pandemic
and its impact on our employees, customers, partners, clients and
other key stakeholders; legal and regulatory risks; and technology
and intellectual property-related risks, among others. Other
important risk factors that could affect the outcome of the events
set forth in these statements and that could affect EngageSmart’s
operating results and financial condition are discussed in Item 1A
of our Annual Report on Form 10-K for the year ended December 31,
2021 and our Form 10-Q for the quarter ended September 30, 2022, as
updated by our future filings with the Securities and Exchange
Commission. Such statements are based on EngageSmart’s beliefs and
assumptions and on information currently available to EngageSmart.
EngageSmart disclaims any obligation to publicly update or revise
any such forward-looking statements as a result of developments
occurring after the date of this document except as required by
law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230503005124/en/
Media: InvoiceCloud Media: Katie Jacobs Quarter Horse PR
invoicecloud@qh-pr.com
Investor Relations: Josh Schmidt EngageSmart, Inc.
IR@engagesmart.com
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