Calix Dominates With Year-Over-Year Global Acclaim by Enabling Broadband Providers To Achieve Go-to-Market Excellence and 90+ Net Promoter Scores
June 18 2024 - 1:30PM
Business Wire
Calix gains consistent acclaim inside and
outside the industry—recently awarded “Marketing Disruptor of the
Year,” “Marketing Campaign of the Year,” “Best Use of Data to Drive
Brand Strategy,” “Best Cloud Platform,” and more—as customers large
and small differentiate to win residential, community, and business
markets with the Calix Broadband Platform and unique go-to-market
programs
Calix, Inc. (NYSE: CALX) today announced that the success of its
customers has earned the company a host of Stevie® Awards from the
2024 American Business Awards®. This latest recognition underscores
the growing acclaim Calix continues to receive—from inside and
outside the industry—for enabling broadband service providers
(BSPs) of all sizes to differentiate and win. Over the past two
years, TMC, Digiday, and more have recognized the cloud
capabilities of the Calix Broadband Platform and a host of unique
go-to-market programs: Customer Success Services, Market
Activation, and Business Insights Services. Notably, the
international Broadband Multimedia Marketing Association (BMMA) has
recognized Calix seven years in a row. These honors demonstrate the
significant impact Calix continues to make in enabling BSPs large
and small like CL Tel, Connexin, DirectLink, Highline, Hyak, Jade
Communications, Panhandle Telephone Cooperative (PTCI), SCTelcom,
Tombigbee Fiber, and Cablelynx Broadband to build sophisticated
go-to-market engines around differentiated offers that can grow
revenue and yield industry-leading 90+ Net Promoter Scores℠
(NPS®).
Calix has a unique portfolio to enable this go-to-market
success, starting with Calix Engagement Cloud on its platform. BSPs
use Engagement Cloud as their marketing insights engine, leveraging
data-driven insights to target differentiated SmartLife™ managed
services to the right subscribers at the right time. Integrations
with Mailchimp, HubSpot, and leading social platforms further
enable BSPs to accelerate time to revenue. With a tailored package
strategy and Engagement Cloud insights, Highline boosted average
revenue per user (ARPU) by 15 percent and achieved a 95 percent
customer satisfaction score (CSAT) across six U.S. states in just
six months. PTCI’s data-driven campaign in Oklahoma led to a 75
percent upgrade rate. In the U.K., Connexin’s residential bundles
with SmartHome™ managed services saw an 80 percent increase in take
rates, leading to an incredible 50 percent boost in ARPU.
“We are proud to share these accolades with Calix,” said Lynn
Hall, chief marketing officer at Highline. “With cloud insights on
the Calix Platform and extensive managed services, we’re able to
design packages that speak to subscribers’ exact needs. We don’t
sell speeds. We sell value. With our Calix partnership, we will
continue to deliver differentiated offerings that improve
subscribers’ daily lives.”
Calix significantly invests in award-winning programs like
Customer Success Services, Market Activation, and Business Insights
Services to help customers put insights from Engagement Cloud into
market. These programs enable Calix customers to maximize their
investment in the Calix Platform and achieve greater business
outcomes.
Awards for the Calix Platform and programs include:
- Gold Stevie “Marketing Campaign of the Year” with
customer Highline for Engagement Cloud (2024)
- Silver Stevie “Marketing Disruptor of the Year” with
customer Highline for Engagement Cloud (2024) and a Bronze Stevie
in the same category with Jade Communications (2023)
- Silver Stevie “Best Use of Data to Drive Brand Strategy”
with customer PTCI for Engagement Cloud (2024)
- Bronze Stevie “Best Cloud Platform” for Engagement Cloud
(2023, 2024)
- Bronze Stevie “Best Business Technology Pivot” for
Engagement Cloud (2023)
- Business Intelligence Group Sales and Marketing Technology
Award for Engagement Cloud (2023)
- TMC Internet Telephony and Cloud Computing “Product of the
Year” awards for Engagement Cloud (2023)
- BMMA Best in Class Marketing Awards seven years in a
row, recognizing Engagement Cloud (2023, 2024), Market Activation
program (2022), and more
- Digiday “Best Advertiser in TV or Video” for the Gerry
Dee video series in the Market Activation program (2023)
“We are incredibly proud of the widespread recognition Calix
continues to receive, even beyond our own industry,” said Matt
Collins, chief commercial operations officer at Calix. “This
cumulative success is a testament to the hundreds of customers who
are leveraging our unique broadband platform, managed services, and
go-to-market programs to differentiate and win residential,
community, and business markets. Instead of selling speeds and
feeds, these BSPs are transforming their go-to-market with
differentiated offerings, delivering value that speaks to exactly
what their subscribers want and need. The results are revolutionary
business outcomes. Look at Connexin growing ARPU by 50 percent and
Tombigbee Fiber’s NPS above 90. That is the power of what our
platform and programs can do for broadband businesses of any size.
Our teams will continue to support the success of our customers as
they transform society, one community at a time.”
Learn how the Calix Broadband Platform enables BSPs to transform
their value proposition, grow their business, and lead in their
market.
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a cloud and appliance-based
platform and managed services company. Broadband service providers
leverage the Calix Broadband Platform, cloud, and managed services
to simplify operations, engagement, and service; innovate for their
consumer, business, and municipal subscribers; and grow their
business and the communities they serve.
Our end-to-end platform and managed services democratize the use
of data, enabling our customers of any size to operate efficiently,
acquire subscribers, and deliver exceptional experiences. Calix is
dedicated to driving continuous improvement in partnership with our
growing ecosystem to support the transformation of our customers
and their communities.
This press release contains forward-looking statements that are
based upon management’s current expectations and are inherently
uncertain. Forward-looking statements are based upon information
available to us as of the date of this release, and we assume no
obligation to revise or update any such forward-looking statement
to reflect any event or circumstance after the date of this
release, except as required by law. Actual results and the timing
of events could differ materially from current expectations based
on risks and uncertainties affecting Calix’s business. The reader
is cautioned not to rely on the forward-looking statements
contained in this press release. Additional information on
potential factors that could affect Calix’s results and other risks
and uncertainties are detailed in its quarterly reports on Form
10-Q and Annual Report on Form 10-K filed with the SEC and
available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks
of Calix and/or its affiliates in the U.S. and other countries. A
listing of Calix’s trademarks can be found at
https://www.calix.com/legal/trademarks.html. Third-party trademarks
mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net
Promoter System℠ are service marks of Bain & Company, Inc.,
Satmetrix Systems, Inc., and Fred Reichheld.
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version on businesswire.com: https://www.businesswire.com/news/home/20240618999986/en/
Press Inquiries: Alison Crisci 919-353-4323
alison.crisci@calix.com
Investor Inquiries: Jim Fanucchi
investorrelations@calix.com
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