Visionary Cable Pioneer BOYCOM To Leverage the Entire Calix Broadband Platform, Building on 30 Years of Success for Southeast Missouri
October 03 2023 - 1:30PM
Business Wire
President and Chief Executive Officer Patricia
Jo Boyers—who co-founded family-run BOYCOM to deliver
cable-operated telecommunications to southeast Missouri when no one
else would—invests in the end-to-end Calix broadband platform to
transform into a broadband managed service provider, building on 30
years of success
Calix, Inc. (NYSE: CALX) announces a partnership with BOYCOM
Cablevision, Inc. (BOYCOM), a rural cable operator serving Butler,
Wayne, Carter, and Ripley counties in southeast Missouri. BOYCOM
will soon deploy the complete Calix broadband platform to fully
transform into a broadband managed service provider. By leveraging
managed services that are integrated on the platform, BOYCOM can
easily deliver exceptional subscriber experiences that redefine
their brand value and help them win competitive markets. At the
same time, the platform’s inherent cloud analytics and insights
will give BOYCOM full visibility into the subscriber experience,
transforming customer support and marketing functions to accelerate
growth and drive incredible Net Promoter Scores℠ (NPS®).
BOYCOM Co-founder, President, and Chief Executive Officer
Patricia Jo Boyers—who also serves as chairman of the board at
America’s Communications Association (ACA) Connects—leveraged a
recent funding grant to invest in the Calix platform to increase
business efficiency and redefine the value they bring to their
communities.
Calix-partnered cable operators across North America are
repositioning their businesses with a diversified go-to-market
strategy built on delivering broadband managed services that grow
value for themselves and their communities. SmartLife™ managed
services on the Calix platform, built for residential (SmartHome™),
business (SmartBiz™) and government and community (SmartTown™)
broadband market segments, enable all types of broadband service
providers (BSPs) to easily launch new subscriber experiences.
By leveraging the Calix platform, BOYCOM will gain the following
benefits as they embark on a business transformation:
- Solve subscriber issues faster by increasing support
efficiencies with Calix Support Cloud. Calix-partnered BSPs have
achieved exceptional first call resolution rates up to 78
percent and decreased operational expenses by dramatically
lowering costly truck rolls.
- Create exceptional subscriber experiences with new managed
services that differentiate their business in crowded markets and
grow annual revenue 25 percent. BOYCOM plans to make
SmartHome managed services like network-level cybersecurity and
advanced network controls available to their subscribers at
home.
- Supercharge marketing with personalized campaigns that educate
subscribers with Calix Marketing Cloud. Calix-partnered BSPs
leverage Marketing Cloud to strengthen subscriber engagement with
tailored email campaigns that increase the adoption of managed
services by 300 percent.
As BOYCOM grows their broadband offerings, they will work with
Calix Business Insights Services to run an NPS survey to gain
invaluable subscriber feedback. Many Calix customers have leveraged
Business Insights Services to create specific action plans to
enhance subscribers’ experiences and significantly improve
subscriber satisfaction ratings.
“Thirty years ago, my husband and I founded BOYCOM because we
wanted cable at our house—now we are entering the next big chapter
of our business with Calix,” said Boyers. "In this era of
intensifying broadband competition, cable operators need to be
sharp and make every dollar count. We chose to invest in the entire
Calix platform because of its track record in broadband of
increasing efficiency, slashing operational expenses, and growing
brand value with subscribers. We are on a mission to bring
world-class broadband to rural corners of Missouri that have been
left without connectivity for far too long. From the moment we
initiated discussions with the Calix team, I have been truly
impressed by the wealth of expertise and support they offer to help
us grow for the betterment of our communities."
All Calix customers have access to award-winning enablement
services. Programs like Premier Customer Success, Smart Start for
Managed Services, and Calix Customer
Success Services help BSPs rapidly plan and execute their
go-to-market rollout, align organizations, and launch and grow new
managed service offerings.
“Patty’s exceptional leadership in the cable industry, driven by
her pioneering and visionary thinking, has paved the way for
transformative change,” said Michael Weening, president and chief
executive officer at Calix. “Calix is deeply honored to partner
with BOYCOM in our shared pursuit of delivering exceptional
broadband experiences. Legacy broadband providers face a crisis if
they continue with a capital expenditure (CapEx)-first,
fiber-centric mindset. Speed alone will not win beyond a certain
point—once it becomes a commodity. The real value lies in
diversification. Partnering with Calix instantly repositions a
BSP’s business across residential, business, government, and
community markets. This means operating with simplicity, higher
margins, rapid service launches, and—most importantly—excited
subscribers enjoying unparalleled reliability and new services
every quarter. At Calix, the services we build often come from the
ideas that our innovative customers share with us. It is a huge
honor to work with an innovator like Patty. Together, we will
ensure success for BOYCOM as they grow in exciting new ways.”
Calix has partnered with ACA Connects since 2019, supporting its
efforts to conduct policy, legislative, and regulatory advocacy for
its members—more than 500 small and medium-sized independent
operators. In July, Calix received the ACA Connects Partnership
Award for showing continuous involvement with and support of its
members.
Continue to explore how Calix is partnering with cable operators
of all sizes to transform their operations and communities by
delivering exceptional subscriber experiences.
About Calix
Calix, Inc. (NYSE: CALX)—Broadband service providers of all
sizes leverage the Calix platform and teams to simplify their
business and excite their subscribers to grow the value of their
business and for their communities for generations. The
democratizing power of the platform and portfolio of managed
services enables them to operate efficiently, acquire subscribers,
and deliver exceptional experiences. Calix is dedicated to driving
continuous improvement in partnership with our growing ecosystem to
support the transformation of our customers and their
communities.
This press release contains forward-looking statements that are
based upon management’s current expectations and are inherently
uncertain. Forward-looking statements are based upon information
available to us as of the date of this release, and we assume no
obligation to revise or update any such forward-looking statement
to reflect any event or circumstance after the date of this
release, except as required by law. Actual results and the timing
of events could differ materially from current expectations based
on risks and uncertainties affecting Calix’s business. The reader
is cautioned not to rely on the forward-looking statements
contained in this press release. Additional information on
potential factors that could affect Calix’s results and other risks
and uncertainties are detailed in its quarterly reports on Form
10-Q and Annual Report on Form 10-K filed with the SEC and
available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks
of Calix and/or its affiliates in the U.S. and other countries. A
listing of Calix’s trademarks can be found at
https://www.calix.com/pages/trademarks.html. Third-party trademarks
mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net
Promoter System℠ are service marks of Bain & Company, Inc.,
Satmetrix Systems, Inc., and Fred Reichheld.
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Press Inquiries: Alison Crisci 919-353-4323
alison.crisci@calix.com
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investorrelations@calix.com
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