CUSTOMER WIN: EMBARQ Keeps the Lines Connected with BMC Software
September 30 2009 - 7:40AM
Business Wire
In less than a year, telecommunications giant EMBARQ stabilized
its IT environment and avoided a significant revenue loss thanks to
BMC Software’s (NYSE:BMC) Atrium Orchestrator.
In early 2008, EMBARQ began looking for a sophisticated
automation tool that would enable its IT staff to spend less time
on manual tasks and focus on improving service to the company and
its customers. EMBARQ wanted a solution that could integrate
seamlessly into its existing IT infrastructure and be operational
within 90 days. After a thorough competitive review, EMBARQ
selected BMC.
“As a large telecommunications company with several lines of
business, we were looking for software that would plug right into
our system and provide us with simplified and standardized
management capabilities,” said Jake Case, automation services
program manager with EMBARQ. “BMC provides us with a reliable and
fully automated management platform that ensures our applications
are always available and performing at optimal levels.”
EMBARQ’s first priority was to get better control of its Wintel
server environment. Now, if a Windows server crashes, BMC Atrium
Orchestrator is automatically triggered to reboot the server and
put it back online.
BMC Atrium Orchestrator also remediates a competitor’s
performance management solution that crashes often – more than
1,000 times during one five-month period – and fails to provide
surveillance agents with necessary information. Now when an
incident occurs, the BMC solution notifies EMBARQ IT, logs the
error, restarts the agent and verifies that the process is running
again. It also logs an incident ticket so the company can track the
change. Prior to BMC, each one of those incidents required an
individual manual fix.
The third challenge for BMC Atrium Orchestrator was setting an
alarm for server capacity. When a server nears capacity, BMC
automation cleans up space on the drives, inventories the changes
and dispatches a ticket to the IT staff to alert them of the
problem.
In one instance, BMC Atrium Orchestrator responded to an
application outage that threatened to knock out a key part of
EMBARQ’s business that would have cost the company a significant
loss in revenue. With BMC Atrium Orchestrator, EMBARQ fixed the
problem in minutes, instead of the three to five days it would have
taken without the solution.
“From the perspective of management or the stockholders, when
you can prevent the loss of a significant amount of revenue related
to a customer impacting outage, that speaks volumes,” Case said.
“It’s a big, big win internally.”
Business runs on IT. IT runs on BMC Software.
The most demanding IT organizations in the world rely on BMC
Software across both distributed and mainframe environments.
Recognized as the leader in Business Service Management, BMC’s
comprehensive approach and unified platform help IT organizations
cut cost, reduce risk and drive business profit. For the four
fiscal quarters ended June 30, 2009, BMC revenue was approximately
$1.88 billion. Visit BMC.com for more information.
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2009 BMC Software, Inc.
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