Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
September 18 2019 - 12:00PM
Business Wire
Avaya adopts hybrid cloud solutions from IBM to
expand Avaya ReadyNow private cloud to help deliver more value and
innovation
Avaya Holdings Corp. (NYSE: AVYA) and IBM today announced that
Avaya will adopt hybrid cloud solutions from IBM to help expand its
Avaya ReadyNow private cloud unified communications and contact
center offerings internationally and accelerate modernization.
As part of its focus on providing choice and flexibility in
cloud solutions, Avaya is expanding the availability of its Avaya
ReadyNow private cloud offerings in order to help meet growing
demand from clients across the globe. By working with IBM to
implement a hybrid cloud strategy, Avaya plans to tap into advanced
technologies like AI to modernize its offering while enabling its
customers to benefit from the scale and performance of IBM’s global
footprint of cloud data centers.
By hosting and managing select services on a private cloud,
Avaya aims to deliver secure and resilient solutions to its clients
and service their needs more efficiently while accessing higher
value services that can help transform their customer experience.
For example, Avaya will be able to take advantage of IBM Watson
APIs to accelerate decision making and enhance the customer
experience by infusing AI into its customer support function.
“Companies today need to be able to deliver the best experiences
for their customers while improving efficiency and business
performance,” said Chris McGugan, SVP, Solutions and Technology,
Avaya. “Together, IBM and Avaya plan to deliver one of the most
complete contact center solutions on the market, featuring Avaya's
best-of-breed software and infrastructure with IBM's leadership in
hybrid cloud, consulting and implementation services. We are
excited to collaborate with IBM as part of our hybrid multicloud
strategy to provide customers with experiences that matter at cloud
speed. Additionally, the combination of Avaya and IBM Watson APIs
will help make businesses work smarter, and I am pleased to form
this strategic alliance.”
“Our clients are embracing hybrid cloud strategies in order to
modernize their businesses and drive innovation, while maintaining
high security standards,” said Denis Kennelly, General Manager,
Cloud Integration, IBM. “By working with Avaya to integrate this
hybrid cloud approach, we can help them enhance their performance
and security for clients while accelerating access to higher value
services that can help differentiate their offerings and drive
customer loyalty.”
As they enter the next chapter of the cloud journey, businesses
like Avaya need to seamlessly and securely connect data and
workloads across on-premise and cloud environments from multiple
vendors. IBM is the leading hybrid cloud provider for enterprises,
and its acquisition of Red Hat further enables businesses to
accelerate innovation.
Additional Resources
- Learn more about Avaya Cloud and IBM Cloud solutions.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE:AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
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other variations thereof or comparable terminology and include, but
are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
exchange listing and improved operational metrics. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of
such risks and uncertainties, please refer to the Company’s filings
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cautions you that the list of important factors included in the
Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
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