Alight Announces New Integration of Leaves With Other Benefits
March 14 2024 - 7:00AM
Business Wire
- Alight introduces advanced configurable intake and automation
features in Alight’s LeavePro absence management software
- Announces further integration of leaves and additional benefits
promoting comprehensive employee wellbeing
Alight, Inc. (NYSE: ALIT), a leading cloud-based human capital
and technology services provider, today announced the first results
of its investment in enhanced configurable intake and automation
for its leading, AI-supported LeavePro absence management software,
SmartSTART, and the release of Straight Through Processing (STP),
with first-of-its-kind integration of leaves and other
benefits.
As a part of its holistic strategy, Alight recently integrated
leave management into the Alight Worklife® platform. This
integration offers a unified experience for employees, empowering
them to more easily initiate leave of absence claims, assess
eligibility, track claim status, explore leave options, and access
disability-related information.
Integrating leaves of absence
SmartSTART is Alight’s enhanced, configurable leaves claim
intake process that is responsive to the specific needs of clients
and their employees, creating more consistent, efficient customer
experiences across channels, including phone or the online portal.
SmartSTART streamlines claim intake for leaves of absence by asking
questions based on the condition and reason for leave. A dynamic
engine adjusts available responses based on the leave reason and
plan offering, making it easier for an employee to request a leave
of absence while reducing the amount of information that case
managers must input manually, decreasing human error and follow-up
calls.
Unlike other absence management technology currently available
to large employers, SmartSTART prompts the employee to take
additional, relevant actions outside of the leave process, like
signing up a new baby for benefits and verifying dependents,
transforming leaves of absence into a key part of overall employee
wellbeing.
Currently, 45% of Alight’s leave administration clients have
SmartSTART. For maternity, surgery and COVID-related absences,
Alight Leave Solutions clients using this tool reduced the number
of follow-up phone calls by 10% within the first 60 days of the
release of SmartSTART.
Streamlining claim intakes
Developed to improve processing speed and accuracy, and to help
reduce stress and complexity when an employee has an important life
event, Straight Through Processing (STP) integrates Alight’s
proprietary, evidence-based medical guidelines (MDGuidelines) and
AI-supported automation to improve the employee experience during
routine, less-complex claims intake. For example, STP allows
customers to file a simple disability claim, without the need for
medical paperwork and get immediate approval for their leave of
absence if the leave falls within the medical guideline duration.
This capability increases the speed at which decisions for common
leaves of absence, such as maternity and certain routine surgeries,
are approved and completed. Employees no longer need to spend their
time on medical paperwork for simple claim types or waiting for
case managers to manually review and approve their leave.
“These enhancements bring together disparate parts of an
employee’s journey by connecting leaves of absence with other needs
like benefits and healthcare, giving employees a one-stop shop
experience for their wellbeing needs and reducing friction for
employers and their HR teams,” said Josh Welch, EVP of product
management at Alight. “This unique approach supports employee
wellbeing while helping employers uplevel their employee
experience.”
About Alight Solutions
Alight is a leading cloud-based human capital technology and
services provider that powers confident health, wealth, and
wellbeing decisions for 36 million people and dependents. Our
Alight Worklife® platform combines data and analytics with a
simple, seamless user experience. Supported by our global delivery
capabilities, Alight Worklife is transforming the employee
experience for people around the world. With personalized,
data-driven health, wealth, pay, and wellbeing insights, Alight
brings people the security of better outcomes and peace of mind
throughout life’s big moments and most important decisions. Learn
how Alight unlocks growth for organizations of all sizes at
alight.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240314466603/en/
Mariana Fischbach, Alight Solutions
mariana.fischbach@alight.com
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