Loya Insurance Group Transforms Digital Workplace Nationwide with 8x8 Open Communications Platform
December 01 2020 - 8:35AM
Business Wire
One of the Largest Hispanic Owned and Operated
Companies in the US Deploys 8x8 Cloud Communications and Contact
Center Solution in More Than 700 Offices Across 11 States
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that the Loya
Insurance Group, a leading auto insurance company, has deployed the
8x8 Open Communications Platform™ to transform all communications,
collaboration and customer engagement onto a single cloud platform
for its more than 3,500 employees across over 700 offices in the
US.
Starting from a single store front in El Paso, Texas in 1974,
the Loya Insurance Group has grown to be one of the largest
Hispanic owned and operated companies in the United States with
offices throughout Texas, Ohio, California, New Mexico, Colorado,
Georgia, Nevada, Illinois, Arizona, Indiana, and Alabama. The
company was expanding due to increasing demand for its affordable
auto insurance, but was hampered by having disparate, legacy
on-premises communications and contact center systems that were
costly to maintain, difficult to centrally administer, and could
not ensure business resilience and productivity for a remote and
mobile workforce.
“At the Loya Insurance Group, we believe in being a part of each
community we serve and understand the importance of how our local
accessibility has contributed to our amazing growth. We recognized
the need to transform our digital workplace to accelerate the next
phase of company growth,” said Mobashir Ahmed, IT Manager at the
Loya Insurance Group. “By moving to a single vendor, we achieved
operational cost savings and received enhanced support. At the same
time, 8x8’s single platform also made it possible for our employees
and contact center agents to stay productive and operate from
anywhere on any device, while still maintaining the same high level
of localized service our clients have come to expect.”
The Loya Insurance Group deployed the 8x8 Open Communications
Platform, an integrated cloud voice, team chat, meetings, contact
center and Communications Platform as a Service (CPaaS) solution.
Having the entire company on the same modern, cloud communications
platform enabled IT to centrally administer the solution while
giving each employee a business phone number, including team chat
and video meeting capabilities, that is accessible anywhere from
the 8x8 Work desktop and mobile apps. Employees and contact center
agents are now able to connect and collaborate seamlessly with each
other. In addition, the Loya Insurance Group set up custom,
in-office video kiosks integrated with 8x8 Contact Center to help
clients safely and securely interact with agents via video.
“By deploying 8x8 Contact Center, our more than 200 contact
center agents can quickly resolve customer inquiries and claims on
their channel of choice, while working remotely. Combined with
8x8’s rich reporting and Quality Management and Speech Analytics
capabilities, contact center managers can achieve better monitoring
and act quickly on coaching opportunities to improve agent
efficiency. We have also gained improved visibility into all
interactions so we can make informed decisions to enhance customer
experience,” added Ahmed. “We look forward to extending the 8x8
Open Communications Platform by integrating its CPaaS capabilities
into our business workflows to further strengthen customer
engagement.”
"Organizations of all sizes realize that cloud communications
are imperative for ensuring business resilience and maximizing
performance and growth, especially as they shift to a remote and
mobile workforce,” said Vik Verma, Chief Executive Officer at 8x8,
Inc. “Leading enterprises, such as the Loya Insurance Group, are
achieving success by implementing the specific 8x8 Open
Communications Platform capabilities that best solve their unique
business requirements. We look forward to supporting their ongoing
digital transformation efforts as they keep employees and customers
connected and productive from anywhere.”
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
voice, video, chat, contact center, and enterprise-class API
solutions powered by one global cloud communications platform. 8x8
empowers workforces worldwide to connect individuals and teams so
they can collaborate faster and work smarter. Real-time business
analytics and intelligence provide businesses unique insights
across all interactions and channels so they can delight
end-customers and accelerate their business. For additional
information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter
and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20201201005294/en/
US Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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