Fair Isaac Leverages the Service Cloud From Salesforce.com to Facilitate Ongoing Customer Collaboration and Empowerment
March 05 2009 - 8:00AM
PR Newswire (US)
SAN FRANCISCO, March 5 /PRNewswire-FirstCall/ -- Salesforce.com
(NYSE: CRM), the enterprise cloud computing company, today
announced that Fair Isaac(R) Corporation (NYSE:FIC), the leading
provider of analytics and decision management technology, is using
the Service Cloud from salesforce.com to further customer
collaboration and empowerment via an online community. Adopting the
Service Cloud, Fair Isaac strengthens its ability to anticipate and
meet customer challenges by inviting them to openly ask questions,
provide feedback and trade ideas. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) "Fair
Isaac seeks to build a robust community made up of our customers
and prospects, developers, analysts, bloggers and others who are
part of the Decision Management ecosystem," said Laurent Pacalin,
chief marketing officer at Fair Isaac. "With the Service Cloud from
salesforce.com, we're on our way toward accomplishing this, and
expect valuable product development insight and stronger customer
relationships to result." By launching its online customer
community, Fair Isaac is the latest company leveraging the Service
Cloud from salesforce.com to transform its customers' experiences
through the power of cloud computing. Announced in mid-January of
this year, the Service Cloud represents a fundamental shift in how
companies approach their online presence - the Web is not just a
place to post information, but a community where customers can
interact with one another and a conversation with a company at
large. Companies can easily set-up and maintain an interactive
cloud community for their customers by leveraging salesforce.com
technologies as building blocks. The solution was easily integrated
with Fair Isaac's existing technology, including Lithium community
forums, Six Apart's TypePad blog hosting, Eloqua demand generation
tools and software trials managed by Intraware, so users have a
single sign-in across all applications. Using the Force.com
platform, it took Fair Isaac just eight weeks to deploy the Service
Cloud. Fair Isaac Corporation is one of the 55,400 companies of all
sizes, industries and geographies that comprised the salesforce.com
customer base as of January 31, 2009. Revenue and subscribers will
be recognized as the service is delivered. About Fair Isaac Fair
Isaac Corporation (NYSE:FIC) transforms business by making every
decision count. Fair Isaac's Decision Management solutions combine
trusted advice, world-class analytics and innovative applications
to give organizations the power to automate, improve and connect
decisions across their business. Clients in 80 countries work with
Fair Isaac to increase customer loyalty and profitability, cut
fraud losses, manage credit risk, meet regulatory and competitive
demands, and rapidly build market share. Fair Isaac also helps
millions of individuals manage their credit health through the
http://www.myfico.com/ website. About salesforce.com Salesforce.com
is the enterprise cloud computing company. The company's portfolio
of SaaS applications, including its award-winning CRM, available at
http://www.salesforce.com/products/, has revolutionized the ways
that customers manage and share business information over the
Internet. The company's Force.com PaaS enables customers,
developers and partners to build powerful on-demand applications
that deliver the benefits of multi-tenancy across the enterprise.
Applications built on the Force.com platform, available at
http://www.force.com/, can be easily shared, exchanged and
installed with a few simple clicks via salesforce.com's Force.com
AppExchange marketplace available at
http://www.salesforce.com/appexchange/. As of January 31, 2009,
salesforce.com manages customer information for approximately
55,400 customers including Allianz Commercial, Dell, Dow Jones
Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
salesforce.com applications should make their purchase decisions
based upon features that are currently available. Salesforce.com
has headquarters in San Francisco, with offices in Europe and Asia,
and trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2009 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners.
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8595, Web Site:
http://www.salesforce.com/
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