WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimisation software and services, has launched a new EMEA User Group for companies using its market-leading Impact 360(TM) workforce optimisation solutions. The committee is comprised of customers from a variety of vertical markets - including government, insurance, telecom and utilities - that leverage Impact 360 as an integral part of their business operations. The EMEA User Group is designed to provide an active forum for the company's expanding customer base to share workforce optimisation best practices and discuss the latest developments impacting their roles. Serving as advocates for and liaisons with Witness Systems' EMEA customers, the committee also will provide valuable insight by taking part in joint development solution and usability sessions. In doing so, the committee delivers valuable feedback and insight for future Witness Systems features, functionality, and new solutions and services. The User Group will next meet on March 2 at an event hosted by Witness Systems customer Homeserve - the UK's leading provider of home emergency solutions. In addition the group will play a major part in the autumn EMEA User Conference. The announcement follows the recent launch of Witness Systems' Impact 360 end-to-end workforce optimisation solution, and the company's ability to support customers looking for a single provider for all their workforce optimisation requirements - quality monitoring/full-time recording, workforce management, performance management and e-learning. The new Witness Systems EMEA User Group will be chaired by Jonathan Weaver of Norwich Union General Insurance (NUGI). Jonathan is currently managing the implementation of a Witness Systems workforce management solution across NUGI's entire customer-facing team, which includes approximately 6,000 agents. He was also a founding member and chairman of the Optimis/Blue Pumpkin UK User Forum. "With the launch of Impact 360, Witness Systems has reshaped the market landscape for contact centre and workforce optimisation technology, so it's important to have a strong user forum in place where senior industry professionals can exchange best practices and highlight technology developments," commented Chris Manton-Jones, EMEA vice president for Witness Systems. "It's also important that the committee have a strong direction, so I'm delighted that Jonathan Weaver from Norwich Union will serve as chairperson, backed by a steering committee that includes colleagues from BT, the AA, HM Revenue & Customs and Royal & SunAlliance." "We look forward to an open, interactive relationship with Jonathan, his committee and the EMEA User Group members," Manton-Jones continued. "Analyst firms, such as Saddletree Research have already commented that with Impact 360 'Witness Systems has done its homework, carefully listening to customers and prospects who understand the benefits of cross-functionality in the contact centre marketplace.' We encourage the EMEA User Group to continue this process by providing direct feedback to further develop our solutions." "The User Group will be driven by our clear focus on the issues that impact its members on a day-to-day basis. We'll be looking to share best practice methods, document our learning and collective knowledge and ensure that all the key Witness Systems technologies, including workforce management, quality monitoring/recording, performance management and e-learning, are fully represented," added Jonathan Weaver. "We're planning to hold three formal meetings a year, with separate best practice sessions for each of the different technologies. We're also looking forward to establishing excellent relationships between users from across industry boundaries, and encourage member organisations to see the user group as a forum and resource for their respective teams." For more information about the Witness Systems EMEA User Group, please contact Jonathan Weaver and the steering committee via e-mail at usergroup@witness.com. About Impact 360 Impact 360 is a workforce optimisation solution that brings together software and services for workforce management, quality monitoring/full-time recording, performance management and e-learning under a framework that provides a single user interface and centralised administration. By unifying these components, Impact 360 maximises the information flow within the enterprise, providing deep insight into workforce performance, customer interactions and customer service processes, while driving cost savings, strategic decision-making and competitive advantage. Additionally, this new framework extends to technology and distribution partners such as Avaya, Cisco, Cognos and Nortel. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimisation software and services. The company's Impact 360(TM) solution - which plays a strategic role in the customer interaction centres of Global 2000 and small - and medium-sized businesses (SMBs) worldwide - is also deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organisations to optimise their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended September 30, 2005, as filed with the Securities and Exchange Commission. Witness, Impact 360 and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.