Wintrust Wins Highest Ranking by J.D. Power for Customer Satisfaction with Retail Banking in Illinois for the Second Year in a Row
March 31 2023 - 8:45AM
Wintrust Financial Corporation (“Wintrust” or “WTFC”) announced
today that Wintrust Community Banks received the award for ranking
highest in the J.D. Power 2023 U.S. Retail Banking Satisfaction
Study in the Illinois Region. The J.D. Power study is based on
rating responses from more than 101,000 retail banking customers in
seven dimensions. Wintrust also won the highest ranking in Illinois
in 2022, as well as highest ranking in the Midwest Region in 2017
and 2019.
Edward J. Wehmer, Founder and Chief Executive
Officer of Wintrust, commented, “This honor belongs to the 5,200
Wintrust employees that come to work every day to give the best
service and advice they can to our customers. We pride ourselves on
knowing our customers and anticipating their needs – sometimes
before they even know them. We have continued to innovate and
improve our services for customers over the past 31 years. We
appreciate our customers, our employees, and J.D. Power for this
recognition.”
Wintrust Community Banks received the top score
in the following categories of the study: “Level of trust”;
“Account offerings meet my needs”; “Problem resolution”; “Allowing
me to bank how and when I want”; “People – representatives,
tellers, and call center agents”; and “Helping to save time and
money.”
This award comes on the heels of Wintrust’s
announcement to eliminate all consumer overdraft and item return
fees at each of its community banks. Timothy S. Crane, Wintrust
President, said, “We want to make choosing a bank for our customers
as simple as possible with products with no or low fees, accounts
with access to free ATM usage, great digital products, and over 170
convenient locations.”
The J.D. Power Award follows other recent
recognition Wintrust has received, including The Chicago Tribune
Top Workplaces Award and nine Greenwich Excellence Awards from
Greenwich Associates in the U.S. Middle Market and Small Business
Banking categories.
About WintrustWintrust is a
financial holding company with assets of approximately $53 billion
whose common stock is traded on the NASDAQ Global Select Market.
Built on the “HAVE IT ALL” model, Wintrust offers sophisticated
technology and resources of a large bank while focusing on
providing service-based community banking to each and every
customer. Wintrust operates 15 community bank subsidiaries, with
over 170 banking locations located in the greater Chicago and
southern Wisconsin market areas. Additionally, Wintrust operates
various non-bank business units including business units that
provide commercial and life insurance premium financing in the
United States, a premium finance company operating in Canada, a
company providing short-term accounts receivable financing and
value-added out-sourced administrative services to the temporary
staffing services industry, a business unit engaging primarily in
the origination and purchase of residential mortgages for sale into
the secondary market throughout the United States, and companies
providing wealth management services and qualified intermediary
services for tax-deferred exchanges.
Forward-Looking InformationThis
press release contains forward-looking statements within the
meaning of the federal securities laws. Investors are cautioned
that such statements are predictions and that actual events or
results may differ materially. Wintrust’s expected financial
results or other plans are subject to a number of risks and
uncertainties. For a discussion of such risks and uncertainties,
which could cause actual results to differ from those contained in
the forward-looking statements, see “Risk Factors" and the
forward-looking statement disclosure contained in Wintrust’s most
recently filed Annual Report on Form 10-K. Forward-looking
statements speak only as of the date made and Wintrust undertakes
no duty to update the information.
FOR MORE INFORMATION CONTACT: Edward J. Wehmer,
Founder & Chief Executive OfficerTimothy S. Crane,
PresidentDavid A. Dykstra, Vice Chair & Chief Operating Officer
847-939-9000 Web site address: www.wintrust.com
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