Wintrust Ranks ‘Best in Customer Satisfaction With Retail Banking in the Midwest Region’
April 30 2019 - 7:20PM
Wintrust Financial Corporation (Wintrust) (Nasdaq: WTFC) has
received the J.D. Power Award for ranking highest in the J.D. Power
2019 U.S. Retail Banking Satisfaction Study for the Midwest Region.
The study is based on ratings responses from more than 84,000
retail banking customers on six factors. Wintrust has received the
recognition two out of the last three years.
“We’re honored to be recognized again by J.D. Power and we have
our customers to thank,” said Wintrust President, CEO & Founder
Edward J. Wehmer. “We do our best to ensure the people and
communities we serve are always front and center. This recognition
affirms that our customers know they are our top priority.”
Wintrust Community Banks had a top score of “among the best” in
five of the six factors in the study, including overall
satisfaction, account opening, communication and advice,
convenience, products and fees, and channel activities, which
measures customer experience with transaction channels like
in-person, websites and mobile. The company received “better than
most” in the sixth category, problem resolution. On the study’s
1,000-point scale, Wintrust scored 845.
“We also know this is a recognition that points to the great
work our employees do every day,” Mr. Wehmer continued. “We offer
the very best customer service because our staff understands the
importance of putting our customers first and consistently delivers
on the promises we make as a company.” The J.D. Power Award comes
on the heels of some additional recognitions Wintrust has received
recently: The Chicago Tribune Top Workplaces Award for the fifth
consecutive year; three Greenwich Excellence Awards from Greenwich
Associates in the Middle Market Banking in the Midwest category;
and the 2019 Forbes Best Banks in America list.
ABOUT WINTRUST
Wintrust is a financial holding company with assets of over $32
billion whose common stock is traded on the NASDAQ Global Select
Market. Built on the "HAVE IT ALL" model, Wintrust offers
sophisticated technology and resources of a large bank while
focusing on providing service-based community banking to each and
every customer. Wintrust operates fifteen community bank
subsidiaries, with over 160 banking locations located in the
greater Chicago and southern Wisconsin market areas. Additionally,
Wintrust operates various non-bank business units including
business units which provide commercial and life insurance premium
financing in the United States, a premium finance company operating
in Canada, a company providing short-term accounts receivable
financing and value-added out-sourced administrative services to
the temporary staffing services industry, a business unit engaging
primarily in the origination and purchase of residential mortgages
for sale into the secondary market throughout the United States,
and companies providing wealth management services and qualified
intermediary services for tax-deferred exchanges.
FOR MORE INFORMATION CONTACT:
Edward J. Wehmer, President/CEO – Wintrust Financial Corporation, (847) 939-9000
David A. Dykstra, COO – Wintrust Financial Corporation, (847) 939-9000
Wintrust Website address: www.wintrust.com
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