BOSTON, Nov. 5, 2022
/PRNewswire/ -- Temu, the online marketplace offering year-round
wholesale prices, is raising the bar on customer care by giving
consumers unprecedented transparency on sellers and delivery
schedules to help them make smarter purchase decisions.
As a third-party online marketplace, Temu connects small
businesses to consumers directly through its website at
www.temu.com and mobile apps (Android and iOS). But consumers can
become overwhelmed by choices, especially if there is little to
distinguish one small business from another.
Product listings on Temu include detailed information about the
merchandise and the small business, including:
- Number of consumers who have bookmarked or "followed" a
store
- Overall sales performance for the store
- Number of consumers who have saved an item to their shopping
cart
- The number of products a store has listed for sale
- Star ratings and customer reviews of the store
This information can help consumers make better decisions that
suit their needs. For example, an item in many consumers' shopping
carts is more likely to go out of stock. Similarly, a store with
poor sales performance and a limited product range can be a warning
flag for prospective customers. The transparency that helps
consumers make better purchase decisions also incentivizes sellers
to improve their product quality and service.
In terms of shipment information, Temu has gone further than the
standard practice of stating an estimated delivery date by giving
the day-by-day breakdown of historical delivery completion.
Customers are given a $5 credit if
deliveries are late, another first in the e-commerce industry.
"By being transparent about our shipping times and small
business partners, we give consumers the information they need to
make the best choices." said a Temu spokesman. "These measures are
driven by Temu's values of putting customers first and
integrity."
Since its launch in September
2022, Temu has gained a following among consumers who value
quality and affordability. Temu is a US online marketplace held by
Nasdaq-listed PDD Group (Nasdaq: PDD), which owns and operates a
portfolio of businesses, including Pinduoduo, one of the largest
commerce platforms in the world.
About Temu:
Temu is an online marketplace offering quality merchandise from
the world's top suppliers and brands to consumers at wholesale
prices anytime, anywhere, and in any quantity. As a member of the
Nasdaq-listed PDD Group, Temu works closely with its global network
of suppliers and logistics partners to create and curate quality
products for consumers to enjoy the conveniences and comforts of
life.
About PDD Group:
PDD Group (Nasdaq: PDD) is a multinational
conglomerate that owns and operates a portfolio of businesses,
including US-based marketplace Temu and Pinduoduo in China.
PDD Group has been listed on the Nasdaq since 2018. The PDD
Group shares with its subsidiaries the sophisticated network of
sourcing, logistics, and fulfillment capabilities built up from
serving approximately 900 million consumers and working with more
than 11 million suppliers and brands.
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SOURCE Temu