BURLINGTON, Mass., May 6, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced Nuance®
Gatekeeper, the company's fully scalable biometric security
solution designed for the cloud, is now available on the Five9 App
Marketplace, seamlessly integrating with Five9's Intelligent Cloud
Contact Center offering.
According to Forrester, CCaaS is the next evolution in contact
centers due to customers' need for flexibility, agility, scale, and
speed1. Nuance's unique set of open, modular and
cloud native services spanning conversational AI, Agent AI, and
Security AI integrate seamlessly into CCaaS platforms, empowering
organizations to accelerate digital transformation and self-service
engagement strategies. This includes deploying virtual assistants
to increase customer self-service, significantly reducing agent
handle time through Agent AI, and leveraging biometrics to
automatically identify customers and detect fraud.
Nuance's robust partner network includes solution
integration and availability across several marketplaces. The Five9
App Marketplace accreditation for Nuance Gatekeeper brings advanced
security and biometrics technology to the existing partnership
between Nuance and Five9, which already allows customers that
deploy the Five9 Intelligent Cloud Contact Center to access
Nuance's broad portfolio of Intelligent Engagement solutions,
including virtual assistants and messaging.
"There is continued growth in organizations deploying CCaaS
platforms to manage their contact centers and we see these
integrations as critical to ensuring those implementations can
offer the same enterprise-grade security and end-to-end customer
experience that more traditional models offer," said Robert Weideman, Executive Vice President and
General Manager of Enterprise, Nuance. "With Nuance Gatekeeper now
available on the Five9 App Marketplace, more organizations can
protect sensitive customer information, prevent fraud, and mitigate
financial losses through advanced biometrics technology."
"Our customers both in the mid- and large-enterprise markets
want to have the ability to easily integrate the best possible
technology into their cloud contact centers," said Walt Rossi, Vice President, Business
Development, Five9. "Nuance Gatekeeper meets the growing need we
see from customers and prospects for flexible and secure
authentication technology that can halt fraud in the contact center
through advanced AI. We value the continued partnership as Nuance's
integrated solutions help improve customer experiences, operational
efficiencies, and ROI for organizations deploying the Five9
Intelligent Cloud Contact Center."
To meet market demand for flexible deployment options and more
access to enterprise-grade tools, Nuance expanded its open,
cloud-agnostic framework, adding new Intelligent Engagement
Services and back-end integrations in September 2019. Nuance Gatekeeper is one of these
service offerings and enables organizations to implement
biometrics-based fraud prevention and authentication in both cloud
and legacy contact center environments.
Over 600 million consumers make more than 8 billion successful
authentications yearly, and Nuance biometrics has already prevented
over $2 billion worth of customers'
money from getting into the wrong hands.
For more information on Nuance Gatekeeper, click here.
To access Nuance Gatekeeper on the Five9 App Marketplace, click
here.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is a technology pioneer with
market leadership in conversational AI and ambient intelligence. A
full-service partner trusted by 77 percent of U.S. hospitals and 85
percent of the Fortune 100 companies worldwide, Nuance creates
intuitive solutions that amplify people's ability to help
others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Nuance Communications
Dayna McCoubrey
Tel: 781-565-4728
Dayna.McCoubrey@nuance.com
1 The Forrester Wave™:
Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020, Forrester
Research, Inc., August 2020
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SOURCE Nuance Communications, Inc.