NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia
August 04 2021 - 6:53AM
Business Wire
Revolutionary digital Employee and Consumer
Conversational AI solution delivers personalized intelligent
self-service and accelerates time-to-value
NICE (Nasdaq: NICE) today announced the launch of CXone
SmartAssist powered by Amelia, the industry’s leading
Conversational AI solution for customer service, to improve
conversations across the customer experience (CX) journey. Pairing
NICE CXone’s advanced analytical capabilities, and extensive data
and knowledge, with Amelia’s Conversational AI technology will
allow organizations to build and deploy smarter, more effective
intelligent self-service, with full flexibility, scalability and
rapid innovations.
Fueled by NICE Enlighten AI and the advanced digital
capabilities of CXone, with built-in advanced Conversational AI,
CXone SmartAssist can solve customers’ requests without the
need for human support, facilitating faster resolutions and
learning with every interaction for even deeper connections the
next time. Additionally, the solution will assist users in
designing their own custom-made intelligent virtual assistants for
unique use cases that can offer suggestions and guidance through an
interactive interface. Armed with all the necessary data with NICE
Enlighten AI – the industry’s first and only purpose-built AI
that’s pretrained to understand the intricacies of customer
engagement — this advanced, no-code AI solution takes out the
guesswork of creating virtual assistants that enhance customer
experiences.
“Consumers are increasingly engaging in digital conversations
and prefer brands that provide 24/7 support in the way they prefer,
and they have quickly come to expect an effortless experience in
their moment of need,” said Paul Jarman, CEO NICE CXone.
“AI-powered technologies enable these customer-controlled
experiences through the rapid delivery of personalized services and
end-to-end care. The out-of-the-box machine learning-imbued
intelligence powered by Amelia will help organizations digitally
transform through automation and cognitive technology to lower
costs, improve productivity and grow their business.”
“Human-machine collaboration adds significant value for
businesses, employees and customers alike,” said Scott Kohn,
Chief Channel Officer, Amelia. “Conversational and
self-learning AI like CXone SmartAssist, powered by Amelia,
is a significant differentiator for any business, delivering the
best elements of human interactions to everyday user experiences.
Add to that the enormous interactions data pool supplied by NICE’s
CXone and Enlighten AI, and you’ve got a very sophisticated and
unique digital employee that is capable of recalling a volume of
business logic that’s needed to really understand how your
customers interact with your business.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
About AMELIA Amelia is a leading Enterprise AI software
company with a long history of innovation in automation and
Conversational AI. We create fulfilling human experiences through
groundbreaking AI solutions, as we enable conversational
experiences, streamline IT operations, and automate processes. In
2014, we launched Amelia, the Most Human AI™; then in 2018, we
introduced true end-to-end, enterprise-wide automation allowing
enterprises to quickly optimize back-end operations. Amelia is
consistently recognized by third-party analyst firms as a market
leader. Headquartered in New York City with offices in 15
countries, Amelia’s roster of client success stories speaks for
itself: Our technology impacts more than 200 of the world’s leading
brands, including global leaders in banking, insurance,
telecommunications, and other industries. See how Amelia is
powering the Future of Work at amelia.ai.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Jarman, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners; cyber security attacks or other security breaches against
the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210804005540/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
chris.irwin-dudek@nice.com ET Media@Amelia.ai
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
NICE (NASDAQ:NICE)
Historical Stock Chart
From Jun 2024 to Jul 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From Jul 2023 to Jul 2024