Veteran Patient Experience Executive Jennifer Baron Joins NRC Health as Its First Chief Experience Officer
April 02 2024 - 11:55AM
Business Wire
Baron will align and advance NRC Health’s
experience solutions platform to solve health care industry
challenges and continue effectively innovating and supporting
experience improvement for health systems across the nation.
NRC Health, a recognized leader providing solutions and data
driven insights for improving health care experiences, announced
today the appointment of Jennifer Baron as the organization’s first
chief experience officer. Baron’s addition is part of the
organization’s continued investments in leadership and innovation
to align with the evolving healthcare landscape.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240402975173/en/
“For health systems, ensuring an
excellent patient experience is a core component of providing
quality care and services,” says Baron. “NRC Health has a deep
history of humanizing health care for patients and care teams. It’s
an honor to be able to use my many years of health system
leadership to help other health care systems and their leaders
truly put the people and communities they serve at the center of
everything they do.” (Photo: Business Wire)
In this newly created role, Baron will lead NRC Health’s
experience strategy, sustaining and advancing the alignment of the
organization’s experience platform to serve its partners’ unique
and changing needs. Baron – a veteran health system experience
executive and advocate for centering patient and employee voices –
has a keen understanding of both the challenges and opportunities
for health systems in delivering quality patient experiences. Under
Baron’s leadership, NRC Health will further its ability to support
partners in improving the patient experience.
“Jennifer’s work and knowledge of major health systems across
the country will help ensure that our full-spectrum healthcare
experience platform is properly serving the industry for years to
come,” said Helen Hrdy, chief customer officer at NRC Health. “Her
extensive practical application of Human Understanding in major
healthcare markets will offer our partners proven peer-level
executive support and strategic insights for performance
improvement that promises to move the industry. We are excited to
welcome Jennifer to NRC Health.”
Baron’s deep background leading patient experience in complex
health systems has made her a proven collaborator in clinical
environments. Leveraging her 31 years in health care, she will
spearhead NRC Health’s thought leadership as the organization
continues to bring its robust data and insights to practical
applications for health systems and their patients.
Baron joins NRC Health from UC Davis Health, where she served as
chief experience officer since 2020. In this role, she led UC Davis
Health’s holistic experience framework, advancing a human-centered
culture that prioritizes excellent experiences for patients and
families as well as faculty and staff. As part of this focus, Baron
spearheaded the development of UC Davis Health’s Experience
Roadmap, an evidence-based muti-year plan for hardwiring human
centricity across the health system.
“For health systems, ensuring an excellent patient experience is
a core component of providing quality care and services,” said
Baron. “NRC Health has a deep history of humanizing health care for
patients and care teams. It’s an honor to be able to use my many
years of health system leadership to help other health care systems
and their leaders truly put the people and communities they serve
at the center of everything they do.”
Previously, Baron was the executive director of experience
design at Indiana University Health, where she held several other
roles in the years prior. Baron earned a bachelor’s degree in
communications from Ball State University and is a Certified
Patient Experience Professional.
Baron officially joins NRC Health on June 28, 2024.
About NRC Health
For more than 40 years, NRC Health has led the charge to
humanize health care and support organizations in their
understanding of each unique individual. NRC Health’s commitment to
Human Understanding® helps leading health care systems get to know
each person they serve not as point-in-time insights, but as an
ongoing relationship. Guided by its uniquely empathic heritage, NRC
Health’s patient-focused approach, unmatched market research and
emphasis on consumer preferences are transforming the health care
experience, creating strong outcomes for patients and entire health
care systems. For more information, email info@nrchealth.com, or
visit www.nrchealth.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240402975173/en/
Sarah Beth Crowe scrowe@reviveagency.com
National Research (NASDAQ:NRC)
Historical Stock Chart
From Aug 2024 to Sep 2024
National Research (NASDAQ:NRC)
Historical Stock Chart
From Sep 2023 to Sep 2024