LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers
October 14 2021 - 8:00AM
Business Wire
LiveVox’s SmartStart portal, with incorporated
industry best practices, provides contact centers immediate
platform readiness, with access to essential LiveVox applications
and processes; delivering ROI three times faster
LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading
cloud-based provider of customer service and digital engagement
tools, today launched the SmartStart Program. The new portal gives
customers quicker access to essential LiveVox applications,
including customer engagement channels such as voice, SMS, email,
and chat, as well as interactive voice response (IVR) capabilities
and managerial reporting.
Contact center managers often wait weeks or months to use their
newly purchased contact center software. However, by using the
SmartStart Program with incorporated industry best practices,
contact center agents and managers can easily employ LiveVox’s
innovative technology in a matter of days, which can help contact
centers more quickly deliver business value and achieve higher
ROI.
“Contact center leaders need to evaluate and adopt new
technologies to help them on the path toward digital
transformation, but they have often found their journey weighed
down by painful and lengthy implementation processes,” said Louis
Summe, CEO, LiveVox. “We developed the LiveVox SmartStart Program
based on more than 20 years of curated best practices and industry
standards. This launch is an opportunity for our customers to more
quickly take advantage of emerging technology, like AI, to power
digital customer experience improvements, optimize operations, and
deliver better outcomes.”
Key benefits of LiveVox’s SmartStart Master Portal include:
- Faster Speed-to-Value: New LiveVox customers get their
hands on applications and solutions within days, which can help
them to achieve ROI 3x faster than ever before.
- Ease of Implementation: With less paperwork and fewer
configuration sessions and meetings, LiveVox’s technology will have
an immediate, tangible impact on contact center operations.
- Real-time Configuration: LiveVox implementation
engineers quickly configure applications and provide guidance to
meet unique business needs.
- Immediate Impact for Contact Center Agents, Managers, and
Customers: Agents and managers have immediate access to
eLearning to power adoption through self-service.
“Our mission is to deliver the most comprehensive, integrated,
and advanced solution in the market – implementation and adoption
should not be a barrier,” continued Summe. “LiveVox is dedicated to
removing obstacles that stand between a contact center agent and
the experience they should deliver to customers. The SmartStart
Program is helping deliver innovation with reduced risk.”
To learn more about LiveVox’s SmartStart Program, visit:
https://livevox.com/resources/implementation/.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center
platform that powers more than 14 billion interactions a year. By
seamlessly integrating omnichannel communications, CRM, AI, and WFO
capabilities, the Company’s technology delivers an exceptional
agent and customer experience while reducing compliance risk. With
20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0
platform is at the forefront of cloud contact center innovation.
The Company has more than 500 global employees and is headquartered
in San Francisco, with offices in Atlanta; Columbus; Denver; New
York City; St. Louis; Medellin, Colombia; and Bangalore, India. To
stay up to date with everything LiveVox, follow us at @LiveVox or
visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. These statements may be made directly in this press
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version on businesswire.com: https://www.businesswire.com/news/home/20211014005400/en/
Investor Contacts: Alexis Waadt awaadt@livevox.com
Ryan Gardella livevoxIR@icrinc.com
Press Contacts: Nick Bandy nbandy@livevox.com
Katie Creaser livevoxPR@icrinc.com
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