Digital innovation is poised to transform
Brazil by creating or improving products, processes, business
models and user experiences, ISG Provider Lens™ report says
Digital innovation is attracting immense attention from Brazil’s
private and public sectors as the country seeks to use modern
technologies to change processes, products and services in various
sectors of the economy and society, according to a new research
report published today by Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
The 2023 ISG Provider Lens™ Digital Business Innovation Services
report for Brazil finds startups, established companies and the
Brazilian government are all focusing on efforts to promote digital
transformation with initiatives that boost Brazil’s innovation
ecosystem. The Brazilian government has supported this progress by
favoring sustainable and inclusive economic and social development
via digital technologies, the ISG report says.
“Service providers are playing a pivotal role in Brazil’s
digital transformation by offering brand- and value-oriented
strategies,” said Shafqat Azim, ISG partner and Americas lead,
Digital Transformation. “They are designing effective alternatives
that offer speed, innovation and an emphasis on purpose.”
Local providers have established centers of excellence (CoEs)
that create future value for companies by reimagining,
restructuring and renewing business functions, the ISG report says.
These providers are choosing partners that share similar values and
objectives and are able to collaborate through agile,
cross-functional teams to deliver digital solutions with speed and
quality, the report says.
According to the ISG report, the best-performing providers
interconnect people, processes and cutting-edge technologies. They
understand and evaluate the business through data analysis,
co-create design and propose recurring innovation strategies that
deliver tangible results.
Top providers also have a firm grasp on consumer expectations,
create initiatives relevant to CX and evaluate the best
technological solutions to address current problems, the report
says. These solutions may incorporate innovative technologies such
as AI, machine learning, IoT and advanced data analysis to improve
efficiency, personalization and service differentiation, and use
augmented reality (AR) and virtual reality (VR) technologies to
further enhance customer experience, ISG says.
“Brazilian enterprises are looking for providers that can adapt
to their specific needs and expectations and offer personalized and
future-oriented approaches,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “The goal is to create
sustainable value while operating with a sense of social and
environmental responsibility.”
The report also examines how providers in Brazil are offering
Extended Reality (XR) services that allow users to have immersive
and engaging experiences through AR, VR and mixed reality (MR) in
virtual environments created using 3D modeling software.
The 2023 ISG Provider Lens™ Digital Business Innovation Services
report for Brazil evaluates the capabilities of 43 providers across
three quadrants: Digital Transformation Services, Customer Journey
Services and Extended Reality Services.
The report names Accenture and Globant as Leaders in all three
quadrants, while BRQ, Deloitte Digital, GhFly, MadeinWeb and
Stefanini are named as Leaders in two quadrants each. ARVORE,
Brivia, Cadastra, CI&T, Deal, FCamara, ilegra, Logicalis, Nação
Digital, T-Systems, Virtual.Town, Vitrio and YDreams Global are
named as Leaders in one quadrant each.
In addition, Driven.CX is named as a Rising Star — a company
with a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants, while TIVIT is named as a Rising
Star in one quadrant.
Customized versions of the report are available from BRQ,
MadeinWeb and Spassu.
The 2023 ISG Provider Lens™ Digital Business Innovation Services
report for Brazil is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240221853675/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Thábata Mondoni, Mondoni Press for ISG Mobile: +55 11 98671 5652
thabata@mondonipress.com.br
Information Services (NASDAQ:III)
Historical Stock Chart
From Apr 2024 to May 2024
Information Services (NASDAQ:III)
Historical Stock Chart
From May 2023 to May 2024