Huize Achieved a 92% Customer Satisfaction Rate in 2022 Customer Service Survey
January 11 2023 - 4:00AM
Huize Holding Limited, (“Huize”, the “Company” or “we”) (NASDAQ:
HUIZ), a leading digital insurance product and service platform for
new generation consumers in China, today released its “2022
Customer Service Report” (“The Report”), a multi-dimensional report
that summarizes the overall performance of Huize’s customer service
and provides insights into insurance client profiles and the latest
trends in China’s insurance industry.
The Report reveals that in 2022, Huize provided
professional insurance services to more than 780,000 families
covering 2.04 million insurance policies. During the year, Huize
provided claims assistance service to 70,000 customers,
representing an increase of 62.8% year-over-year, with the total
claim settlement amount increased by 8.8% year-over-year to RMB620
million.
The key trends highlighted in the report are as
follows: (i) the young and middle-aged demographics were the key
customers, with people aged 18-40 accounting for 78.5% of Huize’s
customers who purchased insurance policies in 2022; (ii) during the
year, 78% of Huize’s customers purchased a policy for themselves,
demonstrating a strong public awareness for insurance protection
needs and family responsibilities; (iii) Huize’s customers were
located throughout China, with relatively higher concentrations in
Guangdong, Beijing, and Jiangsu.
Mr. Cunjun Ma, Chairman and Chief Executive
Officer of Huize, commented, “In 2022, we continued to make
customer experience a top priority, and we take both the praise and
the feedback we receive from our customers very seriously. We also
continued to strengthen our technological capabilities, including
through the launch of our ‘intelligent customer care chatbot’ to
enhance human-machine collaboration, and to improve our ability to
provide convenient and efficient professional services to customers
across various scenarios. A 92% customer satisfaction rate in this
year’s survey is a testament to our efforts, and we are thrilled to
achieve such results.”
About Huize Holding Limited
Huize Holding Limited is a leading digital
insurance product and service platform for new generation consumers
in China. Targeting the younger generation, Huize is dedicated to
serving its insurance clients for their life-long insurance needs.
Leveraging its online platform, Huize offers a wide variety of
insurance products with a focus on long-term life and health
insurance products and empowers its insurer partners to reach a
large fragmented client base in the insurance retail market
efficiently and enhance their insurance sales. Huize provides
insurance clients with digitalized insurance experience and
services, including suitable product recommendations, consulting
service, intelligent underwriting, and assistance in claim
application and settlement, which significantly improve transaction
experience.
For more information, please visit http://ir.huize.com.
For investor and media inquiries, please
contact:
Investor Relations
Harriet Hu
Investor Relations Director
+852 3180 9207
investor@huize.com
Media Relations
mediacenter@huize.com
Christensen Advisory
In China
Ms. Crystal Lai
Phone: +852 2117 0861
Email: crystal.lai@christensencomms.com
In U.S.
Ms. Linda Bergkamp
Phone: +1-480-614-3004
Email: linda.bergkamp@christensencomms.com
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