Freshworks Adds New Enterprise-Grade IT Service Management Capabilities to Freshservice Through Expanded Partnership with Device42
April 13 2022 - 8:00AM
Freshworks Inc., (NASDAQ: FRSH) a software company empowering the
people who power businesses announced today that it has deepened
its strategic partnership with Device42, the market leader in asset
management, to give Freshservice™ customers enterprise-grade asset
management for enhanced business continuity.
“We’re now used to hybrid working environments with distributed
IT teams, meaning the need for platforms that can deliver high
service availability and reliability for employees is critical for
digital transformation,” says Prakash Ramumurthy, Chief
Product Officer at Freshworks. “Freshservice combined with
Device42 means an ITSM solution to enable IT services and
operations teams to keep business-critical services always on.”
Freshservice is a modern service management solution for
companies of all sizes to:
- Deliver uninterrupted service by empowering agents to deliver
high-value work and achieve faster return on investment
- Maximize system uptime by proactively diagnosing and resolving
outages faster
- Delight employees through context-based collaborations and
employee engagement
Using Device42 with Freshservice provides customers with
real-time information about complex infrastructure and their
relationships for high-precision service management and delivery.
Automated discovery enriches Freshservice with IT infrastructure
information – from on-premise hardware to cloud and software assets
and their intertwined relationships. This holistic infrastructure
information from Device42 flows into Freshservice in real-time to
enable advanced asset lifecycle management, efficient change
planning, and rapid resolution of business-critical issues.
The expanded relationship allows Freshservice customers to
purchase Device42 licenses directly from Freshworks. Device42 has
also invested in a new integration and technical training of
Freshworks sales and support.
“The partnership between Device42 and Freshworks brings immense
power to the IT team. Pairing Freshworks’ modern, scalable software
with ours allows us to address critical IT service management and
lifecycle use case challenges for our customers,” says Raj
Jalan, Device42 Founder, and CEO.
African Bank uses Freshservice to automate and manage
applications and processes throughout their organization.
Frans Germishuizen, senior release manager at African
Bank, said, “Freshworks was able to produce results
within three days and actually started offering visibility of their
other product suites, which was not even part of the scope of the
proof of concept. The low code SaaS solution encompassed more
processes and features than we knew of and it all came together in
this really nice integrated solution.”
To read more about Freshworks and Device 42, click here.
About FreshworksFreshworks Inc., (NASDAQ: FRSH)
makes business software people love to use. Purpose-built for IT,
customer support, sales, and marketing teams, our products empower
the people who power business. Freshworks is fast to onboard,
priced affordably, built to delight, yet powerful enough to deliver
critical business outcomes. Headquartered in San Mateo, California,
Freshworks operates around the world to serve more than 56,000
customers including Bridgestone, Chargebee, DeliveryHero, ITV,
Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media. For the
freshest company news visit www.freshworks.com and follow us on
Facebook, LinkedIn, and Twitter.
About Device42Device42 is the most
comprehensive agentless discovery, asset management, and dependency
mapping platform for hybrid IT. Device42 can continuously discover,
map, and provide insights to optimize infrastructure and
applications across data centers and cloud.
More than 1,000 customers, and 200+ partners including Global
2000 systems integrators in more than 60+ countries use Device42 to
manage and modernize IT, achieve continuous compliance, and ensure
business continuity. Read the latest and follow our growth on the
Device42 Blog or on LinkedIn.
Media Contact:Abigail Watts+44 7508
230921pr@freshworks.com
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