Epicor® Debuts Mobile Field Service Solution
September 30 2009 - 9:00AM
Business Wire
Epicor Software Corporation (NASDAQ:EPIC), a leading provider of
enterprise business software solutions to the midmarket and Global
1000 companies, today announced the general availability of Epicor
Mobile Field Service. As the first offering in the new Epicor
Mobile product line, Epicor Mobile Field Service provides
comprehensive role-specific functionality alongside synchronized
enterprise resource planning (ERP) data to field service teams,
extending essential business capabilities and insights to the
field.
Epicor Mobile Field Service eliminates the data synchronization
issues resulting from antiquated technology lacking connectivity
between the enterprise and field service staff. With the rapid
advancement in mobile device technology and the power of Epicor
Mobile, organizations handling intricate field service teams can
maintain robust and secure mobile access to key business functions
without the need for a continuous connection.
Epicor Mobile Field Service is uniquely designed for the
ever-increasing needs of field-based service engineers whose
success is linked to accurate and timely information. Featuring
in-context, easy-to-use workflows, global positioning system (GPS)
support, document attachments, and step-by-step task ‘wizards,’
Epicor Mobile Field Service simplifies job fulfillment and data
entry on location. Meanwhile, service call job rosters, labor,
equipment, materials, and inventory can be managed, modified,
updated, and tracked using a mobile scheduling and dispatch console
or directly within Epicor next-generation ERP.
“Epicor Mobile is an excellent extension of our existing Epicor
9 ERP system,” explained Jonathon Bonnici, systems implementation
manager with Tieman Industries – an early adopter of both Epicor 9
and Epicor Mobile Field Service. Tieman is the leading manufacturer
of liquid road tankers, dock products, freight hoists, scissor
hoists, tail lifts and vehicle disability access equipment in
Australia. “Our business provides support at remote locations for
very specialized products, so achieving visibility into a wireless
workforce is a serious step forward. It will allow us to better
manage our assets in real-time and makes life easier for employees
on location.”
“Mobile Field Service helped us to reduce data errors and
streamline data entry – with increased efficiency of asset
utilization and our workforce,” explained John Falconer,
information systems manager at Air Liquide Healthcare. Air Liquide
is a world leader in gases for industry, health, and the
environment – featuring a global network of over 550 production
plants, seven high-tech research facilities and 28,000 employees.
“It has been a central part of integrating our office operations
with activities in the field.”
“We’re excited to establish a foundation for the entire Epicor
Mobile line with the debut of Epicor Mobile Field Service,” added
Rodney Winger, senior director of product marketing for Epicor.
“The solution provides our customers’ management and mobile field
workforce the tools, information and communication needed to be
efficient, cost effective and provide the highest level of service
possible. Regardless of a connection, field staff can wirelessly
execute jobs as management and dispatchers allocate and re-allocate
work and assets in real-time. Epicor Mobile Field Service is a
great example of Epicor enabling our customers to conduct business
without barriers.”
About Epicor Software Corporation
Epicor Software is a global leader delivering business software
solutions to the manufacturing, distribution, retail, hospitality
and services industries. With 20,000 customers in over 150
countries, Epicor provides integrated enterprise resource planning
(ERP), customer relationship management (CRM), supply chain
management (SCM) and enterprise retail software solutions that
enable companies to drive increased efficiency and improve
profitability. Founded in 1984, Epicor celebrates 25 years of
technology innovation delivering business solutions that provide
the scalability and flexibility businesses need to build
competitive advantage. Epicor provides a comprehensive range of
services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether
operating business on a local, regional, or global scale. The
Company’s worldwide headquarters are located in Irvine, California
with offices and affiliates around the world. For more information,
visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
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