Singh Will Drive Value and Experience for Social Good
Organizations as First Chief Customer Officer
CHARLESTON, S.C., June 21,
2022 /PRNewswire/ -- Blackbaud (NASDAQ:
BLKB), the world's leading cloud software company powering social
good, today appointed Chris Singh as
Chief Customer Officer. Singh is the first leader to hold the newly
created position at Blackbaud, representing a significant next step
in the company's commitment to customers and their end-to-end
experience.
"I'm thrilled to announce Chris's promotion to Chief Customer
Officer," said Mike Gianoni,
president and CEO, Blackbaud. "We're dedicated to delivering a
best-in-class experience for our customers, and this central
position focused on their success will help us provide better
support as a trusted partner and enable our customers to drive even
more impact for social good."
Singh first joined Blackbaud in May
2021 as senior vice president of Customer Success and has
already demonstrated impact in his first year with the company
by:
- Conducting more than 300 customer enablement sessions with over
53,000 attendees to help customers get the most out of their
Blackbaud solutions through strategic insight
- Creating a critical response center to identify and manage high
priority customer issues with diligence and speed
- Working cross-functionally to programmatically mature customer
product usage and utilize data strategy to deliver value to
customers
- Increasing proactive customer engagements with a focus on
outcome and strategy
In his new role, Singh will oversee strategy and execution of
the customer experience across Blackbaud under a shared vision to
deliver at every stage of the customer life cycle.
"The addition of the Chief Customer Officer role solidifies
Blackbaud's stake in putting customers first," said Singh. "This
role will ensure that throughout the customer life cycle, we are
delivering on outcomes and great experiences in a seamless and
consistent way. It will ensure that investments are made to scale
and continuously transform our end-to-end customer experience as
technology and businesses evolve. It means Customer Success will
have board visibility and be fully accountable to deliver on the
promise of great customer experience and value
realization."
Prior to joining Blackbaud, Singh served as senior vice
president of Customer Engagement and Experience at SAP, where he
created the SAP brand of SAP Preferred Success—a best-in-class
Customer Success Management program that helped thousands of
customers in 53 countries meet their business and strategic goals
in the cloud. He has held key senior leadership roles in product
and software development, innovation, engineering and customer
success. He has demonstrated success in achieving significant gains
in customer satisfaction, references, renewals and incremental
cloud subscription revenues.
In addition, Singh serves on several boards as an advisor and is
a social media influencer and thought leader on customer success,
innovation and value-based technology trends. He is deeply
passionate about people and making communities stronger, and he
supports many social good causes.
About Blackbaud
Blackbaud (NASDAQ: BLKB) is the
world's leading cloud software company powering social good.
Serving the entire social good community—nonprofits, higher
education institutions, K–12 schools, healthcare organizations,
faith communities, arts and cultural organizations, foundations,
companies and individual change agents—Blackbaud connects and
empowers organizations to increase their impact through cloud
software, services, expertise and data intelligence. The Blackbaud
portfolio is tailored to the unique needs of vertical markets, with
solutions for fundraising and CRM, marketing, advocacy,
peer-to-peer fundraising, corporate social responsibility (CSR) and
environmental, social and governance (ESG), school management,
ticketing, grantmaking, financial management, payment processing
and analytics. Serving the industry for more than four decades,
Blackbaud is a remote-first company headquartered in Charleston, South Carolina, with operations in
the United States, Australia, Canada, Costa
Rica and the United
Kingdom. For more information, visit
www.blackbaud.com or follow us on Twitter,
LinkedIn, Instagram and Facebook.
Media Inquiries
media@blackbaud.com
Forward-looking Statements
Except for historical
information, all of the statements, expectations, and assumptions
contained in this news release are forward-looking statements that
involve a number of risks and uncertainties, including statements
regarding expected benefits of products and product features.
Although Blackbaud attempts to be accurate in making these
forward-looking statements, it is possible that future
circumstances might differ from the assumptions on which such
statements are based. In addition, other important factors that
could cause results to differ materially include the following:
general economic risks; uncertainty regarding increased business
and renewals from existing customers; continued success in sales
growth; management of integration of acquired companies and other
risks associated with acquisitions; risks associated with
successful implementation of multiple integrated software products;
the ability to attract and retain key personnel; risks associated
with management of growth; lengthy sales and implementation cycles,
particularly in larger organization; technological changes that
make our products and services less competitive; and the other risk
factors set forth from time to time in the SEC filings for
Blackbaud, copies of which are available free of charge at the
SEC's website at www.sec.gov or upon request from Blackbaud's
investor relations department. All Blackbaud product names
appearing herein are trademarks or registered trademarks of
Blackbaud, Inc.
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SOURCE Blackbaud, Inc.