Agilysys Features Next-Era Spa Software at the 2023 ISPA Conference May 9 – 11
May 09 2023 - 3:53PM
Business Wire
-- Agilysys Spa Reflects Advances
Resulting From Agilysys’ 2022 ResortSuite Acquisition --
-- Frank Pitsikalis, ISPA Chairman and Agilysys
Vice President of Product Strategy, Will Speak On ‘Pricing
Strategies to Maximize Revenue’ Panel May 10 --
With demand for spa services outpacing resources available to
deliver them, it is increasingly vital for spa operators to
optimize how they align staff and service reservations to optimize
revenue and profit per time booked.
Agilysys Spa, a next-era cloud-native spa solution debuting from
Agilysys (Nasdaq: AGYS) at the 2023 ISPA Conference at the Mandalay
Bay hotel in Las Vegas May 9 – 11, features capabilities that equip
spa operators to continuously optimize how they accept and manage
reservations based on financial outcomes as well as guest and staff
satisfaction.
“Agilysys Spa is the result of close collaboration between the
former ResortSuite team and the spa team at Agilysys,” said Frank
Pitsikalis, founder and former Chief Executive Officer for
ResortSuite, which Agilysys acquired in 2022. Pitsikalis now serves
on Agilysys’ leadership team as vice president, product strategy,
hotels.
Pitsikalis continued, “At last year’s ISPA we helped customers
and prospects understand what ResortSuite’s recent acquisition by
Agilysys would bring to the industry. This year, we are
demonstrating in Agilysys Spa the tangible advantages of our teams
becoming one. The 2022 ISPA U.S. Spa Industry Study, which is the
most current published research, estimates more than 45,000
spa-related job vacancies across the United States, making it
essential to leverage smart technology to optimize decisions
regarding which services to offer at which times based on
historical trends, near-real-time demand and capacity constraints.
Adding intelligence on hotel occupancy patterns by guest volume and
by guest persona further strengthens decision intelligence. That is
a key advantage we deliver in Agilysys Spa.”
In Booth #816 Agilysys representatives will showcase Agilysys
Spa capabilities, including:
- Intelligent Spa Management that uses data to help spa
operators grow revenue based on yield-management insights that
include real-time availability, optimized pricing and maximized
therapist and treatment room utilization. The system equips
operators to easily adjust appointments and minimize gaps across
all booking channels.
- Minimum Gap Allowance Protection to optimize capacity
utilization and revenue when spas allow patrons to book
reservations online. Smart resource management within Agilysys Spa
ensures that reservation times, service types and skill profiles of
available staff are intelligently coordinated to prevent gaps of
unused time and unused staff service delivery capabilities. For
online bookers, Agilysys Spa presents reservation choices only for
‘best use’ services and times based on historical and predictive
intelligence that continuously aligns demand with capacity to
optimize revenue across available time.
- Multi-Experience Booking, which enables guests to book
spa reservations as they book hotel reservations, from a common
screen view in the same session without switching systems.
- Mobile Convenience, empowering guests to check-in and
check-out from spa services at their convenience using their mobile
devices, as well as adjust appointments, complete intake
information and purchase spa products.
- Retail Revenue Optimization, which enables spa employees
to easily add retail sales to the guest’s spa experience to extend
treatment benefits and heighten positive customer experiences.
- Seamless Guest Data through integration with property
management system (PMS) solutions, including Agilysys PMS. Sharing
guest information with PMS systems gives staff a more comprehensive
view of each guest and their interactions across the property and
over time so that offers and experiences can be personalized based
on a deeper knowledge of guest preferences.
Pitsikalis, who also serves as ISPA Board Chairman, will share
insights on optimizing spa earning potential as a speaker on the
Pricing Strategies to Maximize Revenue panel from 8-9 a.m.
PDT Wednesday, May 10. This learning opportunity will include
insights into best practices and new strategies to maximize revenue
and profit potential.
“Understanding the entire guest experience is vital to
understanding how optimal spa operations can heighten Return on
Experience for each guest personally,” said Pitsikalis. “Agilysys
Spa delivers best-in-class performance for spa operations and
delivers even deeper insights when connected seamlessly with other
applications in the Agilysys end-to-end hospitality ecosystem or
with solutions from other providers.”
Agilysys is proud to support ISPA and has a multi-year
commitment to donate money toward the ISPA Foundation Mary Tabacchi
Scholarship, awarded annually to a college or university student
enrolled in spa management.
To learn more about ISPA and to register, visit: ISPA 2023
Conference.
About ISPA
For over 30 years, the International SPA Association has been
recognized worldwide as the professional organization and voice of
the spa industry. Members encompass the entire arena of the spa
experience, from resort/hotel, destination, mineral springs,
medical, club and day spas to service providers such as physicians,
wellness instructors, nutritionists, massage therapists and product
suppliers.
About Agilysys
Agilysys is well known for its long heritage of
hospitality-focused technology innovation. The Company delivers
modular and integrated software solutions and expertise to
businesses seeking to maximize Return on Experience (ROE) through
hospitality encounters that are both personal and profitable. Over
time, customers achieve High Return Hospitality by consistently
delighting guests, retaining staff and growing margins. Customers
around the world include: branded and independent hotels;
multi-amenity resort properties; casinos; property, hotel and
resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. The Agilysys
Hospitality Cloud™ combines core operational systems for property
management (PMS), point-of-sale (POS) and Inventory and Procurement
(I&P) with Experience Enhancers™ that meaningfully improve
interactions for guests and employees across dimensions such as
digital access, mobile convenience, self-service control, personal
choice, payment options, service coverage and real-time insights to
improve decisions. Core solutions and Experience Enhancers are
combined in Hospitality Solution Studios™ tailored to specific
hospitality settings and business needs. www.agilysys.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230509006228/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group (for
Agilysys), 404-697-0137, ksims@arketi.com
Investors: Jessica Hennessy, Agilysys, Inc.,
770-810-6116, jessica.hennessy@agilysys.com
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