8x8 Bridges the Customer Engagement Gap, Empowering Customer-Facing Employees with Tailored Tools to Deliver Exceptional Customer Experiences Across the Entire Organization
January 31 2024 - 4:02PM
Business Wire
New Platform Capabilities Address the Needs of
An Organization’s Employees Outside the Contact Center that Require
Customer Engagement Capabilities; Beta Program for Qualified
Customers In Progress
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced beta availability of a new product line that will enable
organizations to deliver effective customer engagement across the
entire organization. This beta is in progress for qualified 8x8
customers.
These new capabilities further bridge the gap between UCaaS and
CCaaS, transforming the availability, utilization, and
contextualization of customer interaction data throughout the
entire organization to enable smarter decision making across the
many different touch points through powerful and predictive
insights. By incorporating both native and third-party data,
cutting-edge AI solutions, and platform-level contact center
components into built-for-purpose interfaces for customer
experience professionals outside the contact center, 8x8 is in a
unique position to help organizations precisely tune and refine all
interactions to create positive customer outcomes.
“Organizations are hampered from delivering an even better
customer journey and experience because they have a significant
portion of employees, outside of the contact center, that regularly
engage with customers but lack the right technology to support
their specific needs,” said Zeus Kerravala, founder and principal
analyst at ZK Research. “8x8 is a leader in bringing cloud contact
center and unified communications together on a single platform,
and in today’s CX-driven world, 8x8 is bringing even greater value
to organizations by providing these workers with persona-based,
customer-facing capabilities that can drive more successful
business outcomes and competitive advantages.”
The new product line effectively addresses the needs of
employees, who serve as both functional experts as well as
frequently engage with customers. This underserved user base plays
a pivotal role in customer engagement and are increasingly
responsible for successful customer outcomes, yet have not been
equipped with the right-fit tools and capabilities to enable
consistent, positive customer experiences.
“Organizations that excel at customer service and experiences
understand that orchestrating exceptional customer journeys is an
organization-wide responsibility,” said Samuel Wilson, Chief
Executive Officer at 8x8, Inc. “By introducing an innovative new
product line that expands cross-organization customer engagement,
8x8 is providing organizations with intentionally engineered
capabilities that empower every customer-facing employee to make
the most of every interaction, leading to superior customer
satisfaction, loyalty and ultimately, business success.”
Available to select customers, 8x8 customers who would like to
register their interest for the beta program for this new product
line can sign up by emailing customer.labs@8x8.com.
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements in
connection with a new product line supporting cross-organization
customer engagement. Readers are cautioned that such
forward-looking statements involve risks and uncertainties that
could cause actual events or our actual results to differ
materially from those expressed in any such forward-looking
statements. Readers are directed to 8x8’s periodic and other
reports filed with the Securities and Exchange Commission (SEC) for
a description of such risks and uncertainties. 8x8 undertakes no
obligation to update any forward-looking statements.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™,
Experience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240131804978/en/
8x8, Inc. Contacts:
Media: PR@8x8.com
Investor Relations: Investor.Relations@8x8.com
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