1-800-FLOWERS.COM(R) Blooms with Proactive Chat from LivePerson
June 02 2009 - 9:59AM
PR Newswire (US)
Multi-Channel Retailer Cultivates Customer Satisfaction and Loyalty
with Live, Personalized Gift-Giving Advice for Online Shoppers
CARLE PLACE, N.Y. and NEW YORK, June 2 /PRNewswire-FirstCall/ --
1-800-FLOWERS.COM, Inc. (NASDAQ:FLWS), the world's largest florist
and gift shop, announced that it has deployed proactive chat from
LivePerson, Inc. (NASDAQ:LPSN), a leading provider of online
communication platforms which facilitate real-time assistance and
expert advice. The multi-channel retailer has implemented
LivePerson's third-generation engagement solution to help customers
find the perfect gift to mark any special occasion.
1-800-FLOWERS.COM is using LivePerson's hosted, rules-based
enterprise platform to replicate the in-store experience on the
Web. From receiving gift-giving advice to obtaining assistance
during check-out, customers can be guided through their purchase by
chatting with gift consultants and customer service
representatives. With this platform, 1-800-FLOWERS.COM is reaching
out to website visitors who will benefit from real-time assistance.
"At 1-800-FLOWERS.COM, we pride ourselves in offering the ultimate
customer experience," said Chris McCann, President of
1-800-FLOWERS.COM. "The integration of the LivePerson platform on
1-800-FLOWERS.COM allows us to take our customer's experience to
the next level by providing immediate answers in real time from
specialists." "1-800-FLOWERS.COM is one of the most recognized
brands in the floral and gift industry and we applaud their success
and innovation in the online channel," said Robert LoCascio,
LivePerson CEO. "We're pleased to help them provide the very best
customer experience and we're confident that customers will reward
the stellar one-on-one service they receive with orders and
loyalty." The Technology Behind Proactive Chat at 1-800-FLOWERS.COM
For more information on LivePerson's third-generation chat solution
for online retail and e-commerce, please visit
http://solutions.liveperson.com/enterprise/industries/retail.asp
About 1-800-FLOWERS.COM, Inc. 1-800-FLOWERS.COM, Inc. is the
world's largest florist and gift shop. For more than 30 years,
1-800-FLOWERS.COM, Inc. has been providing customers with fresh
flowers and the finest selection of plants, gift baskets, gourmet
foods, confections, balloons and plush stuffed animals perfect for
every occasion. 1-800-FLOWERS(R) (1-800-356-9377 or
http://www.1800flowers.com/), was listed as a Top 50 Online
Retailer by Internet Retailer in 2006, as well as 2008 Laureate
Honoree by the Computerworld Honors Program and the recipient of
ICMI's 2006 Global Call Center of the Year Award. 1-800-FLOWERS.COM
offers the best of both worlds: exquisite arrangements created by
some of the nation's top floral artists and hand-delivered the same
day, and spectacular flowers shipped overnight from its Fresh From
Our Growers(R) collection. As always, 100% satisfaction and
freshness are guaranteed. Also, visit 1-800-Flowers en Espanol
(http://www.1800flowersenespanol.com/). The Company's BloomNet(R)
international floral wire service provides
(http://www.mybloomnet.net/) a broad range of quality products and
value-added services designed to help professional florists grow
their businesses profitably. The 1-800-FLOWERS.COM, Inc. "Gift
Shop" also includes gourmet gifts such as popcorn and specialty
treats from The Popcorn Factory(R) (1-800-541-2676 or
http://www.thepopcornfactory.com/); cookies and baked gifts from
Cheryl&Co.(R) (1-800-443-8124 or http://www.cherylandco.com/);
premium chocolates and confections from Fannie May(R) confections
brands (http://www.fanniemay.com/ and http://www.harrylondon.com/);
wine gifts from Ambrosia(R) (http://www.ambrosia.com/) and
Geerlings&Wade(SM) (http://www.geerwade.com/); gift baskets
from 1-800-BASKETS.COM(R) (http://www.1800baskets.com/) and
DesignPac(SM) gifts (http://www.designpac.com/); Celebrations(R)
(http://www.celebrations.com/), a new premier online destination
for fabulous party ideas and planning tips; as well as Home Decor
and Children's Gifts from Plow & Hearth(R) (1-800-627-1712 or
http://www.plowandhearth.com/), Wind & Weather(R)
(http://www.windandweather.com/), HearthSong(R)
(http://www.hearthsong.com/) and Magic Cabin(R)
(http://www.magiccabin.com/). Shares in 1-800-FLOWERS.COM, Inc. are
traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
About LivePerson LivePerson is a provider of online engagement
solutions that facilitate real-time assistance and expert advice.
Connecting businesses and experts with consumers seeking help on
the Web, LivePerson's hosted software platform creates more
relevant, compelling and personalized online experiences. Every
month, LivePerson's intelligent platform helps millions of people
succeed online; more than 7,000 companies, including EarthLink,
Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson
to maximize the impact of the online channel. LivePerson is
headquartered in New York City. Contacts: Kevin Kohn Catherine
Daniel LivePerson, Inc. 1-800-FLOWERS.COM 212-609-4240 516.237.4933
DATASOURCE: LivePerson, Inc. CONTACT: Kevin Kohn, LivePerson, Inc.,
+1-212-609-4240, ; Catherine Daniel, 1-800-FLOWERS.COM,
+1-516-237-4933, Web Site: http://www.liveperson.com/
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