2nd UPDATE: Retailers To Provide Pharmacy Language Instructions
April 21 2009 - 2:38PM
Dow Jones News
Five more chain stores, including Wal-Mart Stores Inc. (WMT) and
Target Corp. (TGT), have agreed to provide non-English speaking
customers in New York with prescription medication instructions in
their primary languages, New York Attorney General Andrew Cuomo
said Tuesday.
In a statement, Cuomo said Target, Wal-Mart, Duane Reade Inc.,
Costco Wholesale Corp. (COST) and Great Atlantic & Pacific Tea
Co. (GAP), which operates A&P Supermarkets, have agreed to
counsel all pharmacy customers about prescription information in
their own language.
The stores will also provide written translations in Spanish,
Chinese, Italian, Russian and French.
"The need to understand prescription information can literally
be a matter of life and death," Cuomo said in a statement. "There
are over 1 million people in New York who don't speak English as
their first language, and this agreement will ensure they have the
medical information needed to protect their health and well-being
and that of their families."
Last year, CVS Caremark Corp. (CVS) and Rite Aid Corp. (RAD)
reached agreements with Cuomo's office to provide translation
services to their customers in New York. The agreements follow an
undercover probe by Cuomo's office into the policies and procedures
of New York pharmacies.
Cuomo said the probe found that pharmacies routinely fail to
advise non-English speaking customers in a language that allows
them to understand the purpose, dosage and side effects of their
medications.
Pharmacists are required under New York law to provide
information about prescription drugs to patients orally and in
writing, Cuomo said. They're also prohibited from discriminating
against non-English speakers, he said.
Under the agreements the stores will inform customers of their
right to free assistance in understanding their prescription
medication, provide prescription labels and instructions in the six
languages that are spoken by more than 1% of the population of New
York and provide additional assistance in all languages.
CVS and Rite Aid have provided additional language assistance
through a service called Language Line.
The agreements will affect more than 700 pharmacies operated by
Target, Wal-Mart, Duane Reade, Costco and A&P in New York.
"We have a common goal with Attorney General Cuomo, and that is
to make the pharmacy experience easier for customers and members
with limited English proficiency," said Daphne Davis Moore, a
Wal-Mart spokeswoman. "We appreciate the hard work of the Office of
the Attorney General in helping us improve our program in New York,
and we plan to implement these improvements in more than 4,500
Wal-Mart and Sam's Club pharmacies nationwide."
In a statement, Duane Reade said, "We applaud the Attorney
General's efforts to upgrade prescription translation services."
The company said it provides New Yorkers with written language
translations in 13 languages, plus telephone translations for over
170 different languages using Language Line.
Costco and Great Atlantic & Pacific Tea didn't immediately
return phone calls seeking comment.
"Target, our pharmacists, and pharmacy team members value the
safety of our guests and understand the importance of taking
prescription medications as prescribed," Target said in a
statement. "We're pleased we were able to work with the Attorney
General's office on this agreement and will expand the language
assistance services available to our guests in New York."
The retailer said it is offering over-the-phone language
assistance at all Target pharmacy locations, including
over-the-phone language interpretation in more than 150
languages.
-By Chad Bray, Dow Jones Newswires; 212-227-2017;
chad.bray@dowjones.com