Prognosis to Provide Inflight Voice Quality and Network Path Information Using the Latest Microsoft Lync SDN API
October 29 2014 - 8:45AM
Business Wire
Integrated Research (ASX:IRI) today announced support for the
latest Lync SDN API, providing complete end-to-end communications
path visibility across the application and network layer during a
live Microsoft Lync call.
Through integration with the recently released version 2.1 of
the Lync SDN API, support teams using Prognosis from Integrated
Research will have the ability to proactively troubleshoot voice
quality issues while a call is still active and take remedial
action immediately.
Prognosis provides visibility and proactive insights across
Unified Communications (UC) ecosystems and the ability to maximize
the availability and performance of Lync. It is responsible for
managing the performance of some of the largest Lync installations
in the world, including one global customer deployment with over
450,000 end points.
By using data from the Lync SDN API, Prognosis will correlate
real-time call and related network infrastructure, applications and
activities in the network that may have an impact on quality.
Prognosis then provides a single view across an entire
communications ecosystem including Session Border Controllers
(SBC). These are an extension of existing Prognosis capabilities to
monitor and performance manage associated network and UC devices,
including routers, SBC and other network devices in a multi-vendor
environment.
With Prognosis Path Insight support teams will then be able to
drill down further and display network layer call data while the
call is still active. Prognosis is able to detect which routers are
potentially contributing to the poor performance of voice quality
so that issues can be addressed faster.
“Most voice quality issues attributed to Microsoft Lync are in
fact caused by the underlying network, infrastructure or
applications not the Lync application itself” said Darc Rasmussen,
Chief Executive Officer, Integrated Research. “Through this
integration, a result of our Lync SDN API Alliance with Microsoft,
Prognosis for UC will give Lync customers real-time insights that
will help support teams get to the root cause of an issue faster,
deliver a better customer experience and save precious time and
money.”
About Integrated Research (IR)
Integrated Research (ASX:IRI) is a leading global provider of
proactive performance management software for critical IT
infrastructure, payments and communications ecosystems, and the
creator of the award-winning Prognosis® software. Organizations in
over 50 countries—including some of the world’s largest banks,
airlines and telecommunication companies—rely on Prognosis to
provide business-critical insights and ensure continuity-critical
systems deliver high availability and performance for millions of
their customers across the globe. For further information on
Integrated Research and Prognosis® please visit www.ir.com.
Media InquiriesIntegrated
ResearchKevin Ryder, +61 2 9966 1066media@ir.com
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