Prognosis Chosen for Avaya DevConnect Select Product Program in Asia Pacific
October 01 2014 - 7:00PM
Business Wire
- Helps businesses boost Unified
Communications and Contact Center Performance
Integrated Research (ASX:IRI) today announced that Prognosis, a
real-time performance management solution for Avaya Aura and other
unified communications platforms, has been selected by Avaya for
the Avaya DevConnect Select Product Program (SPP) in Asia
Pacific.
Avaya clients in Australia, Brunei, Indonesia, Japan, Malaysia,
New Zealand, Philippines, Singapore, South Korea, Thailand and
Vietnam now have direct access through their Avaya representative
or reseller to award-winning Prognosis monitoring technology to
maximize the performance of their communications investments.
Avaya launched its DevConnect Select Product Program in North
America in February 2012, selecting IR Prognosis for UC as one of
its strategic partner solutions. Since then, the program has
expanded to Europe. Following its success in these regions, it is
now expanding to Asia Pacific, South Africa, and the United Arab
Emirates.
Avaya has engaged with Integrated Research to deliver
integration between their systems and unique capabilities that
benefit Avaya customers. Real time insight into unified
communication interactions is one example of many capabilities that
have been delivered to date as part of this strategic
relationship.
“Businesses that use Avaya’s unified communications and contact
center solutions can now take advantage of Prognosis to proactively
performance manage these environments,” says Kevin Donovan, Global
Unified Communications Alliance Director, Integrated Research.
“Avaya's inclusion of Prognosis in the Select Product Program
provides a voice quality and performance management solution
orderable directly from Avaya or its authorized resellers.”
Deploying Prognosis enables businesses to proactively avoid
expensive unified communications or contact center outages, lower
costs and improve customer satisfaction by managing the performance
of the entire unified communications ecosystem. This includes
applications such as call distribution, call recording, voice
recognition and outbound dialing systems.
“Prognosis is Avaya’s selected solution for real-time voice
quality performance management and we are pleased to offer it to
our customers through the DevConnect Select Product Program,” says
Mike Muller, President, Asia Pacific, Avaya. “Solutions offered
through the SPP are chosen for their strategic value in the
marketplace and for their proven interoperability with Avaya
technology.”
Through Avaya’s Collaborate NOW! promotion, for a limited time
Avaya is also offering an additional discount on Prognosis for UC
to customers that purchase directly from Avaya or through one of
their channel partners.
About Integrated Research (IR)
Integrated Research (ASX: IRI) is a leading global provider of
proactive performance management software for critical IT
infrastructure, payments and communications ecosystems, and the
creator of the award-winning Prognosis® software. Organizations in
over 50 countries—including some of the world’s largest banks,
airlines and telecommunication companies—rely on Prognosis to
provide business-critical insights and ensure continuity-critical
systems deliver high availability and performance for millions of
their customers across the globe. For further information on
Integrated Research and Prognosis® please visit www.ir.com.
Media InquiriesIntegrated
ResearchKevin Ryder, +61 2 9966 1066media@ir.com
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