DVD Kiosks Don't Scare Netflix
May 04 2009 - 3:41PM
Dow Jones News
Netflix Inc. (NFLX) has a plan for dealing with the growing
number of DVD kiosks: Ignore them.
In late April, Netflix Chief Executive Reed Hastings turned the
spread of self-service kiosks into a high-profile issue for
entertainment investors. During Netflix first-quarter earnings
call, Hastings said kiosks were beginning to bleed away Netflix
subscribers, and by 2011, self-serve kiosks, which rent new release
DVDs for just 99 cents, could be in "every 7-Eleven, every
Starbucks and every airline gate."
But the alarmist words belie a calmer approach at the Los Gatos,
Calif.-based company. Unlike its competitors, some of which are
trying to compete with kiosks head-on, Netflix plans de-emphasize
physical DVDs. Instead, it is focusing on it growing library of
movies available online and is tinkering with its online
recommendation tools. Already the company has begun to introduce
finer parsing of the categories it uses to suggest movies to
customers, one of the key lures for its subscribers.
Netflix's strategy reflects the company's conviction that DVDs
ultimately have a limited lifespan and that movie distribution will
move entirely online in the next few decades. That makes kiosks,
Netflix believes, only a near-term threat to the company's business
and not one strong enough to force decisive action now.
"Netflix continues to focus on our core business, we're
absolutely dialed in on that," said Steve Swasey, a Netflix
spokesman.
Netflix's moves run counter to its competitors, but that's
nothing new. The company started out as a video rental company that
saved movie viewers a trip to the store. Its catalog was posted
online and it mailed customers their DVDs. It carved out a niche by
not charging late fees, an irritant for many video renters. Later,
it added streaming movies, a business it is trying to promote so
that it can get away from DVDs entirely.
Streaming video "is energizing our growth," Hastings said on the
first-quarter earnings call. While DVD sales remain the primary
driver of revenue, streaming has helped prop up gross margins and
is a primary reason the company is on track for a record 2009 "on
all dimensions," he said.
The company's first-quarter revenue increased 20% to $394
million while net income rose 67% from a year ago.
Netflix's belief in waning days of DVDs hasn't calmed investors.
Since Hastings' comments, Netflix shares have fallen 3% as
investors worry about the company's approach to dealing with the
cheap competition.
On Monday, Netflix's stock rose 13 cents to $44.61.
The company's approach to kiosks is at odds with its most
significant competitor, Blockbuster Inc. (BBI). Last Tuesday,
Blockbuster partner NCR Corp. (NCR) said it was acquiring the
remaining stake in TNR Holdings, North America's second largest DVD
kiosk operator. The acquisition will enable NCR to add thousands
more kiosks across North America under the "Blockbuster Express"
brand.
Redbox Automated LLC, the world's largest kiosk operator, says
it plans to have about 12,000 kiosks up and running soon, with
plans for more.
"The offer of just one dollar per night is something that is
extremely hard to compete with for Netflix," noted Todd Greenwald,
Signal Hill analyst.
But analysts also see the threat as a relatively short-term one
to Netflix. "What will work against kiosks is the demographic shift
to online ordering and viewing," said Mike McGuire, an analyst at
market tracker Gartner Inc.
-By Ben Charny, Dow Jones Newswires; 415-765-8230;
ben.charny@dowjones.com