MONETT, Mo., Sept. 29, 2020 /PRNewswire/ -- Jack Henry
& Associates, Inc.® (NASDAQ: JKHY) is a leading
provider of technology solutions and payment processing services
primarily for the financial services industry. Its
ProfitStars® division today announced that
San Diego-based Seacoast Commerce
Bank has outsourced its IT infrastructure with Jack Henry,
enhancing security, compliance, business demands, disaster
resiliency and increasing efficiencies across the enterprise.
Seacoast Commerce Bank was not satisfied with the support it was
receiving from its previous outsourcing provider, which was
expensive and had frequent outages. Despite not being on a Jack
Henry core system, the bank ultimately chose to convert to Jack
Henry's Gladiator® Hosted Network Solutions™ (HNS)
because of the reliability and resiliency of its private cloud
infrastructure, improved cost effectiveness, and high level of
support.
Leslie Dye, executive vice
president and chief information security officer for Seacoast,
explained, "As one of the largest Small Business Administration
(SBA) lenders in the country, and as a bank dedicated to providing
the modern, seamless experience our customers expect, we needed an
outsourcing partner that we could depend on. We selected Gladiator
HNS because of its ability to bolster our security efforts and
customer experience while positively contributing to our bottom
line."
About halfway through the conversion, the pandemic hit.
Complicating matters further, the incumbent provider experienced a
security breach, temporarily leaving the bank without a network.
Despite these challenges, the Jack Henry team completed the project
seamlessly and on time, without causing disruption or delays for
employees or customers.
Dye continued, "A conversion is never simple, and we were faced
with a perfect storm of a global pandemic, a security breach from
our former provider, and the majority of our staff working remotely
while processing Paycheck Protection Program (PPP) loan
applications. Jack Henry rose to the occasion, performing a
flawless remote installation while providing a smooth, comforting
experience for us throughout an extremely difficult time. Great
teamwork, amazing engineering ingenuity, and determined project
management prevailed, and together, we completed the conversion by
our original deadline. We are very pleased with the new network and
our partnership with Jack Henry."
With Gladiator HNS, the bank's internal IT resources are now
free to focus on more strategic and relationship building
initiatives. The institution is also better positioned to create
new service and business opportunities, better meet regulatory
compliance guidelines, and deliver an enhanced customer experience
in line with modern expectations and changing technologies.
Russ Bernthal, vice president of Jack Henry &
Associates and president of ProfitStars, said, "Networks
are the backbone of any organization that relies on technology, and
Seacoast Commerce Bank recognized the need to find a partner that
could provide a fully outsourced IT infrastructure with increased
reliability, efficiency, and trust. Despite extraordinary
circumstances, our team was able to convert the bank on time and
with extreme care. We are proud to help Seacoast Commerce Bank, as
well as our other Gladiator HNS clients, reduce the mounting
technology burden facing financial institutions today, allowing
them to instead focus on strengthening customer relationships and
expanding their business."
About ProfitStars
ProfitStars®, a division of Jack Henry &
Associates, Inc.®, helps financial institutions of every
asset size and charter, and diverse corporate entities, proactively
identify and prepare for risks and market changes that could
negatively impact their business. ProfitStars'
industry-leading solutions and services include JHA
Payment SolutionsTM, Information Security &
Risk Management, Online & Mobile, Lending, Financial
Performance, and Imaging/Data Management. These solutions
help approximately 9,000 clients mitigate and control
risks, optimize revenue and growth opportunities, contain costs,
and drive future success. Additional information is available
at www.profitstars.com.
About Jack Henry & Associates, Inc.
Jack Henry (NASDAQ:JKHY) is a leading provider of technology
solutions primarily for the financial services industry. We are an
S&P 500 company that serves approximately 8,700 clients
nationwide through three divisions: Jack Henry
Banking® supports banks ranging from community banks
to multi-billion-dollar institutions; Symitar®
provides industry-leading solutions to credit unions of all sizes;
and ProfitStars® offers highly specialized
solutions to financial institutions of every asset size, as well as
diverse corporate entities outside of the financial services
industry. With a heritage that has been dedicated to openness,
partnership, and user centricity for more than 40 years, we are
well-positioned as a driving market force in future-ready digital
solutions and payment processing services. We empower our clients
and consumers with the human-centered, tech-forward, and
insights-driven solutions that will get them where they want to go.
Are you future ready? Additional information is available at
www.jackhenry.com.
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SOURCE Jack Henry & Associates, Inc.